Customer Ratings & Reviews

We have been members of Geek Squad for several years and couldn't be happier with their service and how nice everyone is. Very helpful, kind and knowledgeable.

When I purchased my appliances I was told that I had two weeks after the delivery date to purchase the protection plan. I went into the store to make the purchase and I was told by the CSR that it wasn't possible because two had past from the date of purchase. She then asked the Department Manager what could be done, he told her to give me an 800 number and they could help me. Once she ran the info again, she was able to complete the transaction. Then stated to me, "I knew you were telling the truth. But my computer isn't acting right!" On another note, I love my new washer and dryer! The young lady that assisted me with the initial purchase was great, but the second lady that I purchased the protection plan from was definitely not my favorite.

They came out and checked my washer and decided i should just get a new one. It was Replaced within a week and i couldnt be happier with the service i received.

I have not had the need to use the protection plan. I am hoping not to ever use it. Some may feel that is a waste but I consider it an investment to ensure my products are protected with little to no disruption to my life.

Awesome warranty for the washing machine. Great value.

5 year piece of mind at a reasonable price, I only buy plans for major appliances

I always purchase the extended warranty. I've had to only use the ones prior very few times but the times that I did use it they always came thru.

Hopefully it will work and fix things if I am ever in needs. Just a precaution

This was the first product I bought for my brand new home, It was a necessity of course and a good one. These products have and still is taking care of my clothes like a good machine should, I am very pleased with this purchase.

Great customer service, always very helpful with any issues I might have.

Purchased my dryer and washer from here and if it messes up they will give you a new one , used to shop at cons and they would do minor fixes and I wad back to not having a washer or so on. Love that geek squad work with you and extra protection never hurts! Better to be safe than sorry

I have used them twice and they stated this washing machine is not a good one, they have many people not satisfied with this product. Always on time.

So helpful, kind, and humble. they did there job explained there services, so that we had an understanding the functions of our machines

These people are super knowledgeable and helpful. No complaints from me. the geek squad is awesome!

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

The delivery personal, were polite ,careful with my washer, and place it where told. Awesome job.

I always buy extended warranties for my electronics and appliances. It nice to be worry free for 5 years. Should I need to use the plan, service is excellent and they are available when I am available.

It's great to have this protection incase you need it for any reason, Geek Squad will come and take care of the problem.

Really happy with the service Very efficient .highly recommended

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought