Customer Ratings & Reviews

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

Great. I had to get this Greek squad insurance for my washer and dryer

I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

This is a good thing to have anything can happen a machine is man made no one should purchase without it

The agent came out and helped me to understand how to use my machine and was very nice, Courteous and patient

This is the first time I've bought into something like this. and I'm glad I did cuz I needed it later when I bought my washer and dryer and it saved me extra money. I think the money I saved offset the cost of the plan.

Everything was hooked up quick and efficiently happy with the service

Excellent customer service! First washer was really too loud for my liking. Called and the exchange was delivered in 2 days.

I don't know how to rate this warranty. Have not needed to use it yet. My expectation is it will be a very good decision on my part should my washer need attention.

Get the service, you will feel better knowing that if anything happens it will be covered. This new appliances have a lot of new technology that is hard to fix on your own now. not like old appliances.

I believe the extra warranty plan is the smart choice when it comes to appliances. The Geek Squad warranty price is not outrageous & affordable. I hope I never have to use it, but you never know!

Best buy has the best no hassle return policy and best customer service.

This is a must buy for any kind of appliances purchased. My GE easher messed up and i only got it replaced because of this warranty.

I haven’t used it yet. But I’ve always been pleased with the squad and their service.

I haven’t used it yet. But I’ve always been pleased with the squad and their service.

Have not had to use. Hopefully wont have to. Good piece of mind knowing that you have it.

So far it was amazing , hopefully great so dar , purchase October 2023 . Before I have same and last 8 years

Nice work fast and courteous. Delivery was nice and smooth

Glad this protection is offered for my appliances!

it's a good deal if you do a lot of business with Best Buy like we do. We do o property management and buy a lot of appliances thus one of the benefits is free delivery or haul away. this paid for itself within a couple of months for us