Customer Ratings & Reviews

I was grossly overcharged to recover my old TV and hang the new one. I was charged 299 to hang the TV. Then it was going over the fireplace so an extra 129 was charged. Then the techs removed the TV i already had installed over the fireplace which cost an extra 149.

The first visit was disappointing, but the supervisor has rescheduled a visit under the service agreement, so I am looking forward to an acceptable visit.

The agents mounted my tv and connected fire stick, DVR, and CD player, but I don’t think the connection is right because I am hearing a sound vibration.

Horrible. The two person team installed my 86" Samsung TV and a soundbar was a contracted crew, not part of a Geek Squad like I thought I was getting. They inspected the cable box connected to the TV in my guest bedroom, which was functioning perfectly before they came. After plugging and unplugging wires into the bedroom cable box, the bedroom TV no longer works with a message that it is "not connected". The install crew said that I will have wires hanging from my new TV to the new soundbar they were to install and seemed to try to talk me out of having the soundbar installed. Ultimately only 2" of wire is exposed and is practically unnoticeable. I feel all they wanted to do is get out of my house ASAP and rushed the job. I don't know if the install team is responsible for the new TV and sound bar not having volume coming from the new TV, but 3 days after the install I had and still don't have sound coming from the new TV and have been unable to watch my new 86" TV for 9 days and counting. When I initially called in for repairs the earliest appointment I could get the Geek Squad to repair the volume and bedroom TV was 20 days. That what I got for $2650. Terrible install team, shame on Best Buy for making a customer wait 20 days on a new TV I purchased from them.

The main geek was unpleasant and off putting. Grunted will installing tv and put unnecessary holes in the wall and did not tell us. Did not dress the wires just left them a mess. Horrible experience for paying a premium for them to hang a tv. Very disappointing.

I paid for deluxe hook-up and install. When the tech. Arrived he stated that he only had an order for standard install. He did a fine job but I was expecting having much more help with additional equipment hook-up.

The Contractor installed my TV and hooked up the BD and modem but did not take the time to explain all the features with the TV, Geek Squad agent who installed a previous TV was much better.

I bought an s95c 65 samsung tv. I mostly play games on my xbox. The geek squad came in and installed it and offered me a longer hdmi cable that would was long enough to reach my xbox. So i bought that cable and everything should have been great. Except it wasn’t. Every once in while between 5-15mins the tv would go to a black screen for about 3 seconds or so, causing issues in games like Call of Duty or Elden Ring. So i had geek squad come out again, and they told me there wasn’t anything wrong with the hdmi cable. He changed some settings on my tv and left, and later i was still having the same issues. I went to best buy and exchanged the cable, and it was still doing it. Finally after a lot of hours of research, (trouble shooting, talking with xbox and samsung) it was the fact that the tv supports 120fps and the cable only supports 60fps. So now I have to make another trip to best buy and buy the right hdmi cable. The geek squad rep should have known what cable the tv requires. This was almost a $4000 tv. It should have been a premium and smooth experience.

I am honestly flabbergasted at what happened during my installation. This is also the reason I haven't written a review yet. The techs showed up to my house on time and were very professional. They completed the work in a reasonable amount of time. It was what we found after they left that has left me without words. My install was on Dec 4th. By then we had our Christmas tree up and presents under the tree. I should also mention that I was working in one of the rooms while they installed the mount. I assumed it would be ok. It was not. After the techs left, we noticed MULTIPLE presents missing from under our tree. I guess I am partially to blame as I let techs from a reputable company in my house and didn't watch their every move, but I didn't think that is something I should have to worry about. I am assuming they stole the presents that they did because they were smaller and easier to hide in their massive jackets or work bag. Overall I like Best Buy & I make a lot of purchases from Best Buy. When things like this happen, it makes me not want to purchase/support this company. I can say, however, that I won't make the mistake of letting their employees into my home again.

I paid to have all cords hidden in wall. Was not done. Account credited. I did not cancel order. Awaiting answer as to why. Therefore, I am not a happy customer

No concerns with the products. However, the TV installation was a complete nightmare. They gave me an appointment time on Saturday 12/21 between the hours of 8am and 11am. Needless to say at 2:30pm I had to call to yet for a second time to address the 3.5 hour lateness. The agent noted he had no idea where the tech was as they were not responding. Needless to say it seems as if the techs are doing their own thing at the expense of the company, and customers. This entire ordeal is unacceptable and unprofessional, no communication, no accountability, no respect for others time, and worst of all not a bit remorseful..

The service was Ok, but was rushed. I signed up to have two TV's installed, but they said they only had one on the order and did not have time for the order as they had another appointment.

Agents seemed capable, but stated that there is only one way to set up this TV. When I turn on the set the DVR is on and I then have to wait patiently before toggling over to the TV. This is not how it should work. Had I known the TV would not work the normal way I would not have purchased. Although if you can have one component come on first there is no reason that you cannot have the TV on first, just doesn't make sense.

Mounting was incorrect, taken down and remounted. Still not centered on wall! We gave up and let it be as it is. Annoying

The agent set up my tv for me. He also connected everything to the Blu-ray and my DVR. This was all something I could have done, but it was definitely easier having him take care of all of it for me.

I’ve had Best Buy home services before including mounting TVs and installing home entertainment equipment. Although the main guy who was assigned to my house was nice his workmanship was not. I found it to be sloppy (Wires from ONLY 4 components were zipped but it looked like a 7 year old did it, it was a rushed job, I picked up after them, I laid down a blanket for my expensive tv to be set on, and I had to ask them to wear work booties in the house). He made it 1 min before my appointment window expired. He ran behind because of the previous customer. Therefore he rushed my service so he can make it to the next one. Long story short I was not satisfied with THIS particular service. I know what Best Buy geek squad home service is capable of and I didn’t get the great service that was expected from them. I wouldn’t recommend these particular people.

Appointment online indicated Saturday install. They showed up on Friday. One employee was nice, the other was rude. He started to install the wall mount covering half of an electric outlet that I had just installed the day before and suggested I could use a power strip if I needed more outlets. I told him to move it. Then it was crooked so I pointed that out (lost confidence at this point). He glared at me and said “maam do you know how long I have been doing this?” Finally they finished the install and hooked up cable box. When they left, it was not working. Oh, and it is hung crooked. This was the second appointment I had. The first time they showed up they couldn’t install either the electric outlet or the cable outlet. In the end, I paid for electric and cable install and a special box which were not used. I don’t even want to deal with them again so am just going to not dispute this part of the bill.

As a Silver Rewards Member, I was charged an additional $99.00 plus tax, during the install, because the mount was placed over a non-working/decorative fireplace. This was to ensure the warranty. Don’t understand why this was not clearly explained when I purchased the install online. The total installation cost, with tax, was $307.00, which was half the cost of the television. The Agent did a great job installing the wall mount and and mounting the televisions,

The TV fell off the wall within 5 months after installation I called customer service They only guarantee work for 3 months

The installers were late arriving, from Tucson to install my TV. They were in a hurry to get it installed, didn't take the time to go over the features of the TV. They did a good job installing and clean up.