Customer Ratings & Reviews
- Model:
- M658-G1
- SKU:
- 6345460
Rating by feature
- Picture Quality
Rating 3.7 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class M-Series Quantum LED LED 4K UHD Smart VIZIO SmartCast TV's picture quality, price, easy setup, and color. They appreciate the great value for the price and find the setup process a breeze. The TV's color reproduction is also widely praised. However, some customers have expressed concerns about the remote control's quality, the TV's tendency to turn on by itself, and limited apps.
This summary was generated by AI based on customer reviews.
Vizio cust service disappointing for defective tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is uncomfortable to watch no matter how I set it. There is no setting that will allow you to see any details in the blacks and at the same time see details in the whites. The whites and blacks are completely washed out. People wearing black leather jackets look light black blobs. Faces of dark complexioned people are not even visible in many scenes. Vizio customer service will have you taking pictures of the smart cast menu for proof. This only shows three or four colors and is not a good indicator of what the tv looks like in motion. I have to say the motion is smooth, but the color is better on my 10 year old model that I replaced. I'll be picking up a Hisense H9F or a TCL 625 from Best Buy this week. Hope it is better. Glad I purchased through Best Buy. Just hate to have to pack it up, drive 120 miles round trip, and then unpack another.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Wade, with display issues if we cannot resolve them over the phone we do ask for picture so we can try and diagnose it further. If we would have received the picture we would have been happy to service your unit if it was needed.
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why but my tv comes on by itself. So when I come home it's on.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jloo, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Looks great on outside but software is pathetic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV for my new home For Thanksgiving after reading all the reviews and great features it provides. But after a week of my purchase, the TV started to show the real self. The airplay feature is so bad that the videos played from my iPhone and MacBook doesn't even play properly or lag behind the audio. Three inbuilt Chromecast fails to recognize while casting from my phone. Videos take longer to play from Netflix and YouTube. The TV just goes blank by itself without any reason. Even though Samsung and Sony which are a bit expensive with the same features, I recommend buying them since they are way better than this one in the terms of software and picture quality. I had to return this TV within 10 days of my purchase and get a Samsung Q60R which is very impressive in every aspect.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Nitu, as long as you are connected to a stable high speed internet connection you should not experience any video or audio quality problems. Sorry you did not have a good experience with your television and streaming functions. If you decide to try another VIZIO product in the future please reach out to our customer support with any questions or concerns.
It’s ok. Not much better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture, the image, the color is not what I expected.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them by visiting support.VIZIO.com and choosing 'Contact Us'.
Wish it lasted longer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV for the 9 months and then it developed some kind of issue with the backlogs array where it would have a dim rectangle in the center of the screen. Sucked because its a great TV otherwise. Just get the extended warranty!
I would recommend this to a friendTV 65" Class Vizio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice but we have had several issues with connectivity. The TV will randomly turn on when we are not even home. We have Googled and stopped in Best Buy for some assistance. It still happens. Our cable provider tells us that it is not a cable box issue.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Cons mentioned:Smartcast
Literally unusable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I turn it on and get the "smartcast is starting up. Please wait..." message and it never goes away. I basically paid $800 for a black box to hang on the wall.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mark, when you see this message are you able to change inputs? If you can change the television to an HDMI input and go back to the SmartCast input to see if it loads at that time. If not please reach out to our customer support at 877-878-4946 so that we can assist you with your SmartCast input.
- Cons mentioned:Smartcast
Great if you dont mind having a tv on all day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Known issues Tv turns on by itself a lot also , in order to get the smart watch you have to go to another inout. Wait for it to say no signal. Then switch back to smartwatch to be able to see other apps.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Lizz, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, Apple TV doesn’t work well in HDMI ports.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Vizio, please contact our customer support at 877-878-4946 for assistance with your Apple TV and HDMI ports.
OS is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using a comparable TCL (Roku TV OS) this feels like it is 10 years old. This OS is so slow and unresponsive it ruins the whole experience. Build quality is all plastic. Picture seemed fine, but not good enough to overcome the short comings.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Tyler, we have recently release an update to speed up the performance of the SmartCast screen and menu switching. Sorry you did not have this same experience with your television. If you decide to choose a VIZIO television in the future please reach out to our customer support with any questions.
DO NOT BUY FOR WATCHING SPORTS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't be fooled when you see this TV in the Best Buy showroom with all its startling picture quality, full-spectrum color palette, and sharp images... When you try to watch something as simple as the Lakers game or any other sporting event you'll find a grainy picture, blurred edges, and a sort of overly bright hue/tone that ordinarily would be a good thing, but makes the already poor image even more blurry. I suppose it's not entirely the TVs fault, sports are apparently not broadcast in 4k - so the lesson here is: ***DO NOT BUY A 4K TV IF YOU ARE PLANNING ON WATCHING SPORTS!*** I am horribly disappointed and I am past the return date on the TV. BUYER BEWARE !
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Nate, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.
Nice tv but has manufacturer defect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but it likes to turn on by itself at various times during the day, including the middle of the night. Very annoying.,. Vizio repair is coming out next week to hopefully resolve the problem as the tv is only one month old...
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned it over a year now and it’s the biggest piece of junk I’ve ever wasted 100’s of dollars on. Constantly glitching, and turning off randomly. Changing channels randomly, only giving you .00001 second to make a selection from its input menu. I’ve owned two Vizios in my life. The first was junk, and I thought I’d give them a try after 10 years. This is so much worse than the first one. Safe to say, I will never in a million years buy another Vizio. I’ll also tell everyone I know to never buy one of these pieces of garbage too. It feels almost criminal that I payed this much for this.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped working in less than 2 months. The tv will not power up. Now I have to wait for a service technician to fix it. I will never buy another Vizio!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello, Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.
Vizeo makes garbage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had so many issues with this TV that we had to swap it out 3 times, including having people come to the house during COVID. We finally got one that worked ok, but it doesn't work with airplay or google play and now, less than 2 years later, the screen flashes constantly when you watch it. Never again VIZIO.
No, I would not recommend this to a friend3rd Vizio that has failed out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again I took a chance on a 3rd Vizio and once again I had to take it back. Such a huge waste of my time and energy. Each has had a different issue, this time it just wouldn't turn on. I called them directly and they offered me a technician that could come out in 3 weeks...I didn't just buy a TV so I could watch it in 3 weeks, absolute trash service. I have my first Samsung now, way to lose a lifelong customer Vizio. I still have 2 others in my house but when it's time to replace, I'll never buy a Vizio again.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Sorry to hear that you're TV wasn't working out of the box. That's not the experience we want for our customer. If one of our products has an issue like this, we'd generally be able to repair it in 5-7 days. I'm a little concerned that you were told it would take 3 weeks, and it makes me wonder if you spoke with one of our VIZIO agents, or if you may have accidentally contacted a different service provider (some retailers offer services that may take longer than our warranty). If you would ever considering purchasing a VIZIO again, please make sure to call 855-833-3221 so that we know your speaking with an official VIZIO representative.
VISIO is more of a buy and throw away brand.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product only works for two years. I'll still never buy a warranty or "Service Plan". It's better to spend money on products that actually works. It started having a power issue and the VISIO techs only now how to tell you to power cycle after that it is take it to tv repair shop.
No, I would not recommend this to a friendJunk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Lasted less than a year and now screen has a permanent yellow box in middle of screen and pink artifacting on the edges of the screen. Vizio customer service advise- replace as more expensive to repair than replace. Too expensive to replace annually. Will not buy Vizio again.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy this brand again. Started having problems with picture, power, and motherboard within 2 months.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the manalapan store, was met with an attitude from an employee at the help desk for returning a new that was bought online but never stated that it had no legs or a remote. Who buys a new TV like that.... I'm no one, that's why it was immediately returned, now I'm not being returned my money for the warranty. I used to shop here in a basis, not anymore. Y'all lost a customer.
No, I would not recommend this to a friend