Customer Ratings & Reviews
- Model:
- M658-G1
- SKU:
- 6345460
Rating by feature
- Picture Quality
Rating 3.7 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class M-Series Quantum LED LED 4K UHD Smart VIZIO SmartCast TV's picture quality, price, easy setup, and color. They appreciate the great value for the price and find the setup process a breeze. The TV's color reproduction is also widely praised. However, some customers have expressed concerns about the remote control's quality, the TV's tendency to turn on by itself, and limited apps.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Software
Great Buy At The Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 5 plus years. It has shown great picture quality as well as good sound for the price point. The only draw is OS Software is slightly buggy at times. Was looking for the latest model but seems as though best doesn’t offer it anymore… Great buy though!!!
I would recommend this to a friend Slower than expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is just adequate…but the processor is so slow it is exhausting for me.
No, I would not recommend this to a friendVertical Banding
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is prone to vertical banding. Ive had two replacements sent from Vizio and all had vertical banding.
No, I would not recommend this to a friendTurns on by itself
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV turns on by itself multiple times a day and night. I have the protection plan but geek squad can’t do nothing about it. They send me to Vizio talk to them and they said they are looking into it. Other people have same problem. Why do y’all keep selling these TVs then. And the Geek squad is a Joke smh
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Kjj1500, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. In the event that an issue does happen with your television, VIZIO strives to provide our customers with the award winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us, and gave us the opportunity to correct this unfortunate situation.
Not a great picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the WORST picture I've ever seen on Vizio! I didn't know I was buying a UHD! LED is much better!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and that you’re getting an HD ( or UHD) signal. You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘VIVID’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-698-4946.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts on and off for no reason at all. Sometimes have to pull the plug to get it back on. Vixio should pull this model tv off the market or recall them. Save your money, sad because I have purchased other Vizios and been pleased.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello TobinFrost2012, your television should not turn itself on or off unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running properly for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Do Not Buy Vizo at all cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months into the TV I started to have vertical lines that appears and wont go away. They replaced it within 2 weeks but now 1 month and 10 days past the 1 year warranty I am having a constant dark spot in the TV. This TV they gave me was a refurbished unit. Now I have to live with a constant dark spot smack dab in the TV.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered three tv’s for a new home and of course after they were no longer returnable they started cutting on and off by themselves. When they do turn on sometimes they don’t have sound and I have to unplug them and turn them on again. I will never purchase Vizio televisions again. Looks like I’ll have to Purchase new tv’s to replace this garbage.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Unsatisfied530, the behavior you are describing is very odd especially for multiple TV's. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Bruise-colored mass on screen.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst purchases we’ve ever made. Just after our one year warranty expired, a large bruise-like mass started showing up in the middle of the screen. Best Buy wouldn’t help us. Sound occasionally goes out. Boo.
No, I would not recommend this to a friendI wouldn't go with VIZIO again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute garbage, unfortunately a huge piece of garbage i have to now figure out how to recycle. Got TV in August of 2019 and by November 2020 a black shadow box has appeared. Right in the middle of the screen. Researched a little and apparently a known issue and of course right out of warranty.
No, I would not recommend this to a friendStudders and not a good experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went against my better judgement and bought this instead of a Samsung. I knew I was in trouble when the clickbait ads started showing up for RedBox during startup. You have to hit exit button on remote there is no close icon on tv ad. I took this 65” back for a 55“ Samsung at same price. Interface not intuitive and apps are slow.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi YillB. We currently don't have any adds during the setup process. So I'm not sure where you saw them. We'd appreciate the chance to get some more specifics on your experience, to find out what happened. If you could visit support.VIZIO.com and choose 'Contact Us' we've got chat, sms, and phone agents ready to chat.
Terrible...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS... Colors are all the place, blotchy colors, black and lights are uneven.. This is a purchase i regret after 30 years of owning televisions and flat screens... Worst picture i have ever owned.... I tried to return and they told me that they could not... I spent all kinds of money with BB... No more!!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Chris, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and that you’re getting an HD ( or UHD) signal. You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-698-4946.
Just go with LG
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great tv. Screen kept going black for a few seconds every 15 minutes. Got the mother board replaced and still had the same issue. Also kept disconnecting from the internet, AND kept disconnecting from the sound bar. Really irritating.
No, I would not recommend this to a friendVizio tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would just randomly turn on any time night and day
No, I would not recommend this to a friendStay away from vizio
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give tv zero stars if I could. Apps keep freezing, tv locks up. Cant make it thru a movie without at least 3 crashes. Has been repaired twice. Still same problems. Had heard decent things about vizio but boy were they off. Repair center is nice and responsive though.
No, I would not recommend this to a friendTurns on randomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke to customer service and they were going to send a new one
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Dogfamily, Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.
VIZIO SUCKS!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HOT Garbage! Less then 2 years my M Series Quantum has a 8 inch pail brown horizontal spot on the left side of it. Stay away from ANY VIZIO television. LG, Samsung, & SONY are the ONLY manufactures that make a quality product.
No, I would not recommend this to a friendVizio TVs are garbage and will not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month out of warranty, the local array is flickering randomly. This is the second Vizio M series in three years that has has backlight failures. Do not buy Vizio TVs, as they are clearly made to fail right out of warranty period. Lost a customer for life.
No, I would not recommend this to a friendBroke after a month... Bad board. Poor quality.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv.. Terrible customer service. Will never buy a Vizio again! The tv has a problem with the main board it randomly turns flourescent colors and shuts itself off. Vizio would not warranty due to tv bought as return from best buy.
I would recommend this to a friendGreat picture quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn’t the best. Had to purchase a sound bar
I would recommend this to a friend