Customer Ratings & Reviews
- Model:
- M658-G1
- SKU:
- 6345460
Rating by feature
- Picture Quality
Rating 3.7 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class M-Series Quantum LED LED 4K UHD Smart VIZIO SmartCast TV's picture quality, price, easy setup, and color. They appreciate the great value for the price and find the setup process a breeze. The TV's color reproduction is also widely praised. However, some customers have expressed concerns about the remote control's quality, the TV's tendency to turn on by itself, and limited apps.
This summary was generated by AI based on customer reviews.
Low quality TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this TV. Not even two years and already we have a burned middle section on the screen. Additionally, at least one time per month this TV needs a system reboot or random apps (Netflix etc) are not responsive.
No, I would not recommend this to a friendTurns On and Off Randomly
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV back in November. From day 1 the TV would turn on randomly and turn off randomly. Vizio customer support was less than helpful. Very disappointed because of the good reviews I had read on the TV, but just not what I was hoping for.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Matt, Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly, Please reach back out to us We’d really love to assist you in getting to the bottom of this problem and making sure you can enjoy your VIZIO. Contact number 1-855-833-3221
Randomly loses WiFi connection
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the top end modem WiFi combo CAX80 witch in only 20 feet away, and this TV keeps losing WiFi randomly every few hours, while other devices have no problems with the WiFi at all and my previous Samsung and Sony TVs worked fine.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Nice TV
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice tv. It was easy to setup out of the box. Plugged it in connected my Ethernet and I was connected. It has a nice selection of apps. It had all the main ones like Netflix, Hulu, YouTube, etc. The sound is decent but would recommend a sound bar. Picture quality was really good. It took me several days of tinkering to get the picture I wanted. It’s a good tv for a bedroom or family room.
I would recommend this to a friend Don’t do it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I’ve ever purchased. The manufacturer fixed it once, and then it broke again a year later. I’ll never buy a Vizio TV again, and this was one of few AWFUL Best Buy Experiences.
No, I would not recommend this to a frienddidn't worl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i knew I should have bought an lg. Nothing is more frustrating than setting up for a wall mount and then the piece of junk does't work. Now I have take it down, rebox it and return it. Thats it, never again will i Buy any viz. products
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Rpf710. What isn't working with your TV? Before you go through the hassle of returning a product, go to support.VIZIO.com and click on 'Contact Us'. We have support agents who can help over web chat, sms message, or through voice over the phone. We'd appreciate the chance to help.
Sold a broken TV.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be stock with this broken item sold to me if not for the General Manager. All the other managers on the floor are not helpful and refused to honor the return policy. Will never return to this location regardless.
No, I would not recommend this to a friendNothing but problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for less than 45 days and we have no volume and the TV randomly turns off. When we did have volume the sound was horrible. We’ve called tech support and they were unable to help us. Very disappointed.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi KCBG, I apologize you are experiencing issues with your new TV. Please feel free to reach out to our Award Winning Customer Service at 877-698-4946, and we will be more than happy to assist you.
Worst TV I have ever bought
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not recommend this TV to anyone and if you need to spend $800-$900 please go buy a TLC or Samsung but do not buy this TV. Gave me problems right away with turning in itself, freezing, not connecting to the internet
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .If you haven't already, please call VIZIO support at 855-833-3221 or reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to see what is causing the issues you are having so you can enjoy your VIZIO purchase.
Very disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep it for just a few hours i returnet it i don’t get it why everywhere some tech gurus consider it a good quality 4k tv. Instead I bought a lg 65” nanocell 4k and i found it is just another world
No, I would not recommend this to a friendZero rating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its still in the box, because you can take your poor service somewhere else, Never will I go to best buy again!!!!I will not activate the card the service is the worst I have ever experienced in my life
No, I would not recommend this to a friendDont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 50" vizio went out and I bout this 65" vizio to replace it on 1/31/2020. It is now 3/8/2020 and it has gone out, with the same problem my 50" had.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bigced, to have a television stop working is very odd especially two with the same problem. We do have a manufacturers warranty and lifetime technical support. We would be happy to speak with you to see if we can get it up and running. Please reach out to our customer support at 877-878-4946 or through support.vizio.com.
Purchased Jan 12 did not open box til March 1 whes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage, will not stay turned on, apps will close or not open had Visio replace mother board already and tv is worse than ever, my suggestion is not to purchase
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. We would like to assist you again if you would allow us to. Please reach out to our customer support team by visiting support.VIZIO.com and selecting the 'Contact Us' option.
Worst brand ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not go for price and buy yourself a better TV, bought this TV and in few months it is just blank like there is no power to it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Humkaun, We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment to please call us at 1-855-833-3221.
Nice image quality, but didn't even last 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead dimming zone within 2 years. Must replace tv.
No, I would not recommend this to a friendGood picture, not good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps works when they want, tv constantly needs adjusting,the network on this is just horrific both wifi and hardwired
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Lada, If the TV is having issues hard wired, and connected with wi fi, and your other devices are working fine. It could be a problem with the TV. If you could go to support.VIZIO.com and click on 'Contact Us' we've got support agents standing by who would love to help you out.
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the very first couple of days the TV would stop working and not even turn on. Now we are waiting for a replacement
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Barb, Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us, and gave us the opportunity to correct this unfortunate situation.
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark spots started appearing in my TV two years after purchase. Junk.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Best television!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy to use, still works perfectly in 2024
I would recommend this to a friend - Pros mentioned:Hdr, Picture quality
best 4k tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and had it delivered on aug. 8th 2019. Of all the different brands I have had, this vizio was the easiest to set up. I hooked up my xbox one-s and updated the tv and the xbox one s and after all was set up and done, I popped in a blu ray movie called speed racer and I almost had a heart attack from viewing the stunning picture in H.D.R. Speed racer blu ray and avatar blu ray are two of the most stunning blu ray movies with an amazing quality picture. With the 2019 model of this tv and the latest updates, my xbox one s advised me that hdr10 was available and to click apply to set the picture to h.d.r. 10. Viola, I broke down and cried looking at a stunning hit me in the face picture. Buy this tv. This is a must have.
I would recommend this to a friend