Customer Ratings & Reviews
- Model:
- M658-G1
- SKU:
- 6345460
Rating by feature
- Picture Quality
Rating 3.7 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class M-Series Quantum LED LED 4K UHD Smart VIZIO SmartCast TV's picture quality, price, easy setup, and color. They appreciate the great value for the price and find the setup process a breeze. The TV's color reproduction is also widely praised. However, some customers have expressed concerns about the remote control's quality, the TV's tendency to turn on by itself, and limited apps.
This summary was generated by AI based on customer reviews.
This tv continues to have a black home screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to reset this tv 3 times over the last 3 weeks.
No, I would not recommend this to a friendSound via optical out keeps dropping
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, but optical output connection keeps dropping
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello,
Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Does not connect to internet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has major issues with connection and the able to watch shows.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Steph, your television should connect to your network without an issue right out of the box. A couple things to check would be distance from your router and ensuring that there is no interference between the television and router. If this doesn't help please reach out to our customer support at support.vizio.com and clicking 'Contact Us'.
"This is SO SMART it IS STUPID" (Makes me feel)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIFTY WORDS ? YOU KIDDING ??? I didnt get this far
No, I would not recommend this to a friend- Cons mentioned:Remote control, Smartcast
Latest firmware update broke my TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good TV for two years until the latest firmware update (7.0.120.1-1) rendered it all but unusable. Horrible remote control lag now. CEC does not work most of the time. The set will now default to smartcast and never turn off after shutting down either an Xbox or Ps4. Just wants you to go to smartcast no matter what system settings are used...must turn off with a laggy remote control. Switching inputs is a real ordeal with a laggy remote as well. Hope you like smartcast! Support will try to convince you that if you change the settings, factory reset and power cycle the TV enough times that all will be fine.
No, I would not recommend this to a friend Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, I have it for 3 years now and no issues at all.
I would recommend this to a friendGreat TV for the dollar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV! Lasted me over 3 years before needing any repair!
I would recommend this to a friend- Cons mentioned:Smart features
Smart cast stopped working after three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good tv until the Smart part of it stopped working after only 3 years. Very helpful Vizio support person tried everything to get it to work. The tv will not factory reset. Now we have to use a fire stick to get tv. We have never liked the Vizio remote so now at least we won’t use it anymore.
No, I would not recommend this to a friend Average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is ok I don’t recommend for long term usage. Average TV
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Smartcast
Decent Specs, Good Price, Terrible "Smart"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Putting aside that bestbuy lowered the price by $100 a month after purchase after the sales person adamantly declared, "100% this price would NOT be reduced for Black Friday or X-mas." The place with a better price drop guarantee doesn't sell this model. This TV has been OK. The picture doesn't really reflect the outstanding reviews by various online review sites but it is good. There are definitely shading issues I had naively thought the stellar specs would avoid, even at this price point. Generally as a basic TV screen, it a good value. The Smartcast, however, is TERRIBLE! I have to soft restart every time I turn on the TV, at least. Often, I have soft reset and "update" the chromecast app even when there is no update. A couple times per week. Chromecast/Airplay get's in a crash loop, basically shutting off every 3 minutes and the only solve has been unplugging the TV for 5 minutes. The response time is absurdly slow. Having AirPlay was a major decision driver but I am not sure it makes up for how buggy this software is.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Yogurt, you should not have to perform a reset on the television every time you power on the television. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Best TV I’ve ever gotten.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! 4 years later and the quality is still wonderful!
I would recommend this to a friendBuggy and bricked.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bough the TV in 2019. The Vizio OS has been buggy since day 1. Especially with Dolby Vision content. With Dolby Vision content the TV will intermittently go completely black and reload the screen. There are work arounds if you google for them. The real issue though is that after just a few years of ownership the IR receiver for the remote has stopped working. You cannot fully control the TV from the buttons on the tv itself (only power, volume, input). Using the Vizio App which I had configured I was able to control the tv. I performed a factory reset thinking this will fix the remote issue. Instead it has made the TV completely unusable as it is now stuck in the setup screen, but will not connect to any remotes or the vizio app on my phone.
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Smartcast
Keeps shutting off.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved the TV image but it turns off or restarts by itself. We called customer service and followed their instructions about disconnecting and holding the power button for 10-20 seconds and turning on again. It kept doing the same thing. Then we called again to customer service and they wanted to schedule a repair visit, maybe i just got a bad one but googling vizio it seems that their TVs are prone to this problem. Im returning it today, i bought it a sams club but thought that other people thinking about buying here should know. This was barely a week after purchase. Their smartcast system is bad also. I think there should be a tv manufacturer that focuses in image quality alone, and let others like apple, or amazon tv develop the smart part in the form of third party hardware.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Will, thank you for your feedback. If you would like more assistance please contact our customer support again at 877-878-4946.
Beware of Burn-in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a decent TV, ruined by burn-in after 3 years.
No, I would not recommend this to a friend- Cons mentioned:Smartcast
I had higher hopes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved my tv when I first bought it in 2019. fast forward to 2024, the smart cast does not even stay connected to the wifi and it randomly shuts off. this problem has been going on for over 2 years now. i’ve decided to go to samsung and I hope to have better luck. unfortunately, I will never buy another vizio.
No, I would not recommend this to a friend Awesome tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, still running smooth like it's brand new.
I would recommend this to a friendGreat gaming TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Pre bought for gaming and has never let me down!
I would recommend this to a friend- Cons mentioned:Software
Should have gone with a different brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed power cable constantly falls down and out. Software is very slow. Remote response time is extremely slow.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Good Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, however glitchy. Picture quality is great but expect issues here and there. Better when using with streaming device (Apple TV etc.)
I would recommend this to a friend - Pros mentioned:Picture quality
Solid 4k TV! You will Love It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has a few Picture Modes and Vivid is the Default and it's okay. I switched to Calibrated and I have to say Wow! Fine tuning is up to our personal preferences, but it's the only thing I chose to change! It works with all my accounts and smart devices! You will love it! I also have a full blow 7.2 surround setup from BB. I'm on cloud 9!
I would recommend this to a friend