Customer Ratings & Reviews

The agent was unable to synd cy my receiver to the various remotes. I am thinkg about buying newreceiver and/or elimat somse devices

Tech seemed extremely rushed and even with setup ordered wanted to do as little as possible as his supervisor apperently left him only 30 minutes total to set up a new oled tv and test it and install new avr reciever and try to hook them into house systems before his next required appt. Based of of this hard to support geek squad install and this was in town 7 miles from store what would rural service amount too hi here your stuff i am late bye?

The service was poor in that the agent seemed as if they needed to be somewhere else. He spent no time explaining the system.

A Geek Squad tech came out to look at an audio receiver which was no longer working. The tech was unable to rectify the problem and said the receiver needed to be replaced. After calling another tech company, I found that the receiver was in perfect working order, just needed a software update. I am very disappointed that Geek Squad could not identify the problem, and would like my service call fee refunded.

I strongly advise to use the Factory Microphone for the setup! The other way did not work satisfactory.

Did a good job installing but didn't do a great job explaining how it works and all its features especially since I had to pay for the service

TV still turns off payed for service and still same problems This is the second time we had them out same problems.Said we needed a receiver and we bought one they still don't have it right times out every day!!!

It worked while he was here. Still having issues.

Awaiting our credit as the technician was unable to do anything in our home but did offer a full refund to our credit card.

Had to pay for this extra service connection at the store when the tv was purchased. $60.00. Then when installers installed the tv I found that I had to pay additional for a part to actually install the Bose. $ 50.00. I should have been told all of this up front. Plus I had a vcr that I wanted hooked up which I told same to the sales rep at purchase. She advised no problem, installers advised that the vcr could no longer be hooked up with the newer television. Come on folks get on the same page. I should be reimbursed for some of the extra out of pocket and confusion.

Very unhappy with the service. Best Buy geek squad sent a third-party rep that made things worse not better now instead of having to use 1 Remote now I got to use 2 to turn things on. The GEEK rep showed up in a moving van with no form of ID and barely spoke English plus barely spoke or answered any questions. For $130 an hour I was seriously angry by the time he left. So angry that I had to pay to have him come in my house and make things worse. Very upset and disappointed in the Best Buy geek squad service. Or lack of service. So very angry.

After 5 visits and 2 sets of teams my install was still not completed satisfactory

The technicians were unsuccessful in installing the Marantz receiver. They indicated I required a UBS Firmware upgrade and should contact Marantz and request a Firmware upgrade card. Marantz said it has to go to a service center. I called the phone number that the tech left with me but he never responded. I then called the Geek Squad in Hyannis, MA, who said I should bring it into Best Buy to be serviced. They were unable to bring up my purchase of the receiver in their computer system, which makes no sense to me. Because they could not do so, the system would not allow them to process a repair with a Best Buy service center. As a result, I'm not impressed with the level of service after I've purchased a $1,000 item from Best Buy. I don't expect to be shopping their again in the future for any electronic items.

After waiting the usual several hours for the agent, i then patiently watched the sgent basically waste teo more hours of my time. It was apparent early on that he didnt know what he was doing. He kept sayomg that he had it figured out but at the end of the call my system still was not working. Fortunetly, i was abke to get online assistance from Sony. Their agent determined that my kirchen soeakers wherent plugged into the proper jacks. Once they were moved i was then abke to set it up for 7.1 versus 5.1 sound. Basically, the Best Guy agent wasted my valuable time.

Excellent service and punctuality but have had to have the team return several times.

My subwoofer was not working and the guy said it could be receiver or sub and he could not figure it out. He then promised he would come back and resolve the issue. I told him I would buy a new one whichever one it was but they never called or came back. That was 3 weeks ago. And I even tipped them as well. I expect this to be fixed

Paid for Geek Squad and I got a 3rd party contractor who was totally lost on how to hook up my receiver to the TV. He managed to get my receiver hooked up using a Fire Stick. Next day I purchased a digital optical cable and hooked up the system myself having to undo what he did. If Best Buy is going to use 3rd party contractors, they should make sure they are qualified. He was great on TV set up and mounting, but lost for over an hour on how to connect the receiver to the TV.

They couldn’t get my devices and universal remote to work properly after three separate attempts. Not impressed.

not all the devices are connected due to lack of connective cables, so still need techs to return.

The team was very nice and cordial, but the results of their work was not very good. I wanted to use one remote and I made this clear in addition to direct internet connections not Wi-Fi , I had a switch for them to use. I am now using four remotes, had to rewrite Apple TV and the sound is always out of sync. It’s a real mess and I don’t know if the Geek Squad can do it.