Customer Ratings & Reviews

The installer refused to do what I was told he would do. When attempting to show him my work order he was disrespectful to me, walked out and did not do the job.

Agent was not able to do this for me. My receiver's outputs need adapters to connect to TV. He did not suggest adapters, basically said you need to get a new receiver.

The Geek Specialist Katie Wilson, did a horrible job and connecting our receiver. She came to our home twice and made the receiver connection worse!!

The hook up of our receiver and speakers is not complete. Geek Squad was supposed to call and reschedule a return visit but to date this has not happened.

The Geeks installation agents left my house and did not complete the order. Also, they left without hooking up the TV back the way it was. i have not been able to use my TV since then.

do not waste your money, 139 for 20 minutes worth of work to have it not work again later that day. their response sounds like you need a whole new system. I do not recommend their geek squad for home theater

The age t broke the HDMI cord and 2 failed attempts to get this fixed. Once HDMI cord is fixed receiver can be setup. I was told the part was in and now hearing the part is still not in. Really not sure.

Was useless. I am asking for refund. The guy came in. Said someone else will call to help since he can’t help. After 1 week no one called. Now 2 weeks and no one called . extremely inappropriate

Didn't do what i needed to run hdmi cable in the wall need to reschedule he stated he didn't have the equipment this was my 4 scheduled to do this i give up

It had been 3 pm and the team did not show up for gave us any update

Im waiting for the whole day and they cancel my appointment. I did not received any call.

The agent didnt have experience with this receiver. Didnt do the job.

This is the second appointment in a row that the technician didn't show up or call to let me know they weren't coming.

Gentleman came to install said he was done and was not. Never heard from geek squad again. Will not use again

Almost two months now my movie entertainment still not working right they visit my home twice. Can get through to make an appointment I can't login to your system is telling me wrong account .

Again geekwad showed up and did not set up correctly they put the TV up and left that's not what I paid for they did not set up the remote 2 months later still trying to get it done

The Geek Squad has no clue what they are doing! Do not use them. Hire someone else for installation! They only have one good Geek Agent.

I was told they would do a slight move of cabinet and connect everything up all untrue!, Would never recommend you again terrible customer relations I paid to have that done.

The first agent did a good job with what he had, the second agents did not, I'm scheduled for a red next week. this is an on gong process.

Service was not completed because geek squad technician did not have the right tools to complete the installation. I need this rescheduled and completed ASAP.