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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,781 reviews
  • Rated 5 out of 5 stars

    Great install crew.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install agents. Professional, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little expensive but we wanted to make sure we got the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always provide great products and customer service, the best in the business.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad techs don’t finish the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came to my home twice (same tech). Nice enough guy, but admittedly did not have the experience to complete the full job. And my Sonos Port is still NOT set up and working. Aldo no wire maintenance was provided. I will end up retiring to the job to streamline the cables. Don’t keep sending the same tech out who can’t complete job. Another work order was supposedly to be completed to get someone to my home to complete the job. Haven’t heard anything?????????

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad re setup my amplifier

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was right on time, polite, considerate. Most importantly though, he was very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gave me hours of great music!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely PERFECT...great job, and so pleasant to be in my home. I love my surround sound now..Thank you !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio Video set up was great. The guys programmed everything and ensured that I knew how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver shutting off for no reason.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My receiver and speakers weren't interacting properly. The tech was able to fix the issue in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad receiver service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reconnected my receiver and all my equipment is working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Install...and they used my old mount saving me $175

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best anyone could ask for. Great product and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best with Hi-Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came did a great job. Thanks, Geek Squad for helping us with our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, techs knew completely what they were dealing with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lets go Geek suuard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of bang for your buck which is hard to get these days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Install Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional install. The guys were friendly and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    6 disc changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was done according to [plan the disc changer works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek techs installed the items quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable techs who knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always satisfied with their work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew exactly what needed to be done. courteous, thoughtful, respectful. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my audio to my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my audio (quickly) and very efficiently.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sonos WIFI speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new Onkyo receiver to existing wired surround sound system...this was a no brainer I could have accomplished. Had Geek Squad do the job as also bought Sonos wireless WIFI set up. Tech was very confused as to how to connect the Sonos to the WIFI Onkyo. While it is working with CD and FM it does not connect to TV. I think it should and will continue to work on myself

    I would recommend this to a friend