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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,782 reviews
  • Rated 5 out of 5 stars

    6 disc changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was done according to [plan the disc changer works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek techs installed the items quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable techs who knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always satisfied with their work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew exactly what needed to be done. courteous, thoughtful, respectful. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my audio to my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my audio (quickly) and very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did excellent job installing my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and patient. Excellent hookup and explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD AGENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AGENT HOOKED UP MY RECEIVER SO FAR NO PROBLEM AT THIS TIME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes very good, polite people, very friendly ntelligent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wire my stero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent wired up all the things I wanted and now I can play my tapes and CD's . It was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Media center surround sound & projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy never disappoints setting up existing media center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Three TV installs plus Home Theater

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Geek Squad to install three TVs and rewire and setup a home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional approach. Removed TV and mounted the new TV. Set it up. Sold me the five year warranty plan.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GEEK SQUAD THUMBS DOWN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents replaced the original Yamaha receiver on Oct 15. The same problem began within a week of skipping sound and then no sound. The receiver functions occasionally and I’ve called numerous times for tech support. One tech showed up while the receiver was working and had no input on the problem and left. Called within a week for the continued problem and scheduled another appointment but no one called or showed up. I called Friday 11/11 and was told that the problem was going to be escalated and that a manager from the store on University/Cattleman would call me within two hours. Guess what, no one called.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad mounted my tv quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked it up with o all my wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my new receiver, hooked my tv, vcr, cd player and built in speakers to it. Great Job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    95 out of 100

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good but my Base Woofer is not working. Will have to call for a return visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ceiling mounted speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed ceiling speakers and did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rule, Patriot fans drool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a great job for us. Very pleased with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv mount quickly and cleaned up all debris. Nice work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New headphones not installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the geek squad was unable to get the new head phones working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came and did his job and was very neat and clean !

    I would recommend this to a friend