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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,782 reviews
  • Rated 5 out of 5 stars

    Geek squad installed correctly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job installing and had it up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice techs. Prompt and polite and explained use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very helpful, patient snd experieneced. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast professional service from Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick professional installation service from Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and willing to answer and all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was great, set up my sound bar, answered questions and helped with leveling my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all components in a professional manor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of my audio equipment couldn't have gone smoother. And the tech was early. Thanks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents got all the connections right for us

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves our surround sound and they made it happen for our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fantastic and all of my questions were answered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our new receiver to our speakers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our receiver and connected to the existing speakers. Great. Sound is spectacular.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly and efficiently set up system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brad and Kevin quickly and efficiently set up my surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than a product Service is the Best Buy.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people! They really know their business, would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work setting up receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service, made. Sure the receiver was working and gave recommendations for later setups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered all my questions and explained the good benefits of the unite

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my TV nicely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only concern is why the installers weren't allowed to set up the Harmony remote to function as needed. We could not use some of the streaming services. Also had to use the TV remote to turn on the TV then Harmony universal remote for other functions. We had to schedule and pay for another visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team had great knowledge and expertise and was very customer focused.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Greek Squad tried their best, only got a partial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this TV was originally installed all we had to do to turn it on was to power the Yamaha receiver and then power up the Fios remote. Now when we do that we have to hit the Yamaha TV button in order to get sound. Also I tried to AirPlay a YouTube video and it wouldn’t play on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christian was awesome. He was quick and professional and made sure we knew how to operate the system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all: the Geek Squad never showed up. Best Buy sent a contractor (who later admitted that he had no training on audio systems) It is now one month later and, although I was called out of town, my system remains hooked up incorrectly (just exactly as the contractor left it on 9/24/2024). Your ‘off shore’ telephone customer service is TERRIBLE. You folks better send the Geek Squad next month for my appointment. If you send a contractor, that doesn’t know what they are doing, I will send them away and get my money back from my credit card company. Wake up, BEST BUY !! This is when you REALLY NEED TO GET A DISTRICT MANAGER (level) involved to make certain that you get this right this time. LAST CHANCE! I’ve been VERY patient throughout this debacle. Call me if you need more detail regarding this matter

    I would recommend this to a friend