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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2797 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,797 reviews
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all components in a professional manor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS installed a wall mount for my TV and set it up perfectly! Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, had the parts i needed on his truck. I had purchased wrong one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fantastic and all of my questions were answered.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AV receiver sounds great and enhances my TV and sound system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted both tvs and ran cables in wall to make it look so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience, William set up my device and it has made a major difference in our home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Monica

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were very knowledgeable and informative.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional experience very helpful and knowledgeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Premium sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff from Geek Squad was friendly, efficient, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great! Installation, went smooth & bot techs were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did an excellent job setting up and installing components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, great delivery and setup service at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and knowable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed speakers and set up receiver in family room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Quick and Professional!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked all pieces of equipment quickly and perfectly!!! Great Job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer bewi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd one! First crapped out after 2 years! Going to give it one more go. Thankfully it has a 3 year warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new receiver & speaker hook-up went very well. Operating features were pointed out to us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my TV nicely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only concern is why the installers weren't allowed to set up the Harmony remote to function as needed. We could not use some of the streaming services. Also had to use the TV remote to turn on the TV then Harmony universal remote for other functions. We had to schedule and pay for another visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest agent ever!! He went way above and beyond what I had expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the router! It is now working.

    I would recommend this to a friend