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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,782 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, professional technicians. Knowledgeable, quick set up and easy to understand instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monica

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were very knowledgeable and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, great delivery and setup service at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and knowable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed speakers and set up receiver in family room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, had the parts i needed on his truck. I had purchased wrong one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff from Geek Squad was friendly, efficient, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS installed a wall mount for my TV and set it up perfectly! Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater receiver installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps set up the new receiver and offered detailed instructions for its operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted both tvs and ran cables in wall to make it look so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did an excellent job setting up and installing components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came to my house were excellent. Very professional and intelligent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver was setup and speaker equalization was done efficiently.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help with clicker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were nice , however my husband is very unhappy about clicker. We can’t figure it out. There is only one clicker and two stories in building. Used up and down. We were not left with any brochures at all. We be tried to contact installer to no avail. We need someone to come over and explain system. We can’t even change channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the router! It is now working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Justus)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justus and whoever assists him are really outstanding! They are the reason I’ve stayed with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does a good job working with customers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a fantastic job. Very courteous and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my receiver to surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great! Installation, went smooth & bot techs were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience, William set up my device and it has made a major difference in our home.

    No, I would not recommend this to a friend