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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2797 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,797 reviews
  • Rated 3 out of 5 stars

    Help with clicker.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were nice , however my husband is very unhappy about clicker. We can’t figure it out. There is only one clicker and two stories in building. Used up and down. We were not left with any brochures at all. We be tried to contact installer to no avail. We need someone to come over and explain system. We can’t even change channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Peeps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Crew are great! Professional knowledgeable and just all around great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents connected y cable to allow me to listen to tv throughout house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast professional service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick professional installation service from Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor Sound System Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer, Chris, was knowledgeable, friendly and efficient. I couldn’t expect more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does a good job working with customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my receiver to surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our existing speakers to the sound system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Greek Squad tried their best, only got a partial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this TV was originally installed all we had to do to turn it on was to power the Yamaha receiver and then power up the Fios remote. Now when we do that we have to hit the Yamaha TV button in order to get sound. Also I tried to AirPlay a YouTube video and it wouldn’t play on the TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and willing to answer and all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent. I was very satisfied. They are always courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am visualy impaired. I could not do it without these people. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and helped me with the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my in home audio system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came to my home were professional, friendly and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job installing my home entertainment center very quick and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a fantastic job. Very courteous and answered all my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeks are gracious

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really rough getting this done but the geek squad agents worked hard and rescheduled to complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talented and skilled installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to our home and setup our system were amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Program universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wprk all around. Polite and informative. Helpful and on tone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our issues were resolved. He verified that all equipment was operating properly.

    I would recommend this to a friend