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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2802 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,802 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent. I was very satisfied. They are always courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest agent ever!! He went way above and beyond what I had expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and knowable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed speakers and set up receiver in family room

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad techs don’t finish the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came to my home twice (same tech). Nice enough guy, but admittedly did not have the experience to complete the full job. And my Sonos Port is still NOT set up and working. Aldo no wire maintenance was provided. I will end up retiring to the job to streamline the cables. Don’t keep sending the same tech out who can’t complete job. Another work order was supposedly to be completed to get someone to my home to complete the job. Haven’t heard anything?????????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got the TV connected but Disconnected Speakers!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy was in a big rush to fix the TV connection issue and was leaving when I found he had created another issue. After he was gone we discovered that he had disconnected part of our whole home speaker system. TOTAL FAIL AND NEVER AGAIN USE GEEK SQUAD.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our existing speakers to the sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my home theater

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job installing my home entertainment center very quick and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv sound

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents connected y cable to allow me to listen to tv throughout house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am visualy impaired. I could not do it without these people. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the router! It is now working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my in home audio system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came to my home were professional, friendly and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my receiver to surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assurance

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our issues were resolved. He verified that all equipment was operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does a good job working with customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and helped me with the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talented and skilled installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to our home and setup our system were amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Program universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wprk all around. Polite and informative. Helpful and on tone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to hook up my new receiver because the Denon I had previously bought wasn’t very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents guided me on surround sound set up. They were excellent and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver well and quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad minted my receiver and connected it with all my devices. Great job!

    I would recommend this to a friend