Customer Ratings & Reviews

After several attempts to have our surround system set up by the Geek Squad. We still have a constant humming from the speakers. The Store is not taking responsibility of the problem and refuses to replace the components. We spent $9000 on our surround system, and it has never been right. We purchased everything in 2024 and it was installed in 2024. Best Buy did 100% of the installation and will not help. Not to mention. All of our points that we have accumulated over the years have disappeared and now we are screwed in that area also

The agent knew his stuff. Was very imformative and polite

Our issues were resolved. He verified that all equipment was operating properly.

I scheduled an appointment to perform the Audyssey® Setup on my Marantz receiver. I was very specific in my notes when setting the appointment. The night before the scheduled appointment a tech texts me asking what the appointment is for. After telling the tech, he texts that he does home consultations and I that need an audio calibration service. Best Buy's own website has the following info about In-Home Service, "Have one of our professional installers connect and configure your A/V receiver or processor to your audio or video source. We'll also connect your device to your existing wireless network (if Wi-Fi compatible), configure your speaker settings and help you set up 2 subscription services." I immediately canceled the appointment and am very displeased at the lack of attention to detail and Best Buy not being able to handle this request.

The Geek Squad rep was awesome, but not thorough. He went from channel to channel checking the setup, but we I went to the recorded DVR selection there was no sound. I heard the background music and saw the actors/actresses mouths move but could not hear what they said.

Geek Squad did an awesome job installing my home entertainment center very quick and professional

The agents were great! They took great care and did a wonderful job

The agents guided me on surround sound set up. They were excellent and helpful

Quality product ! Has many options to be very helpful in expanding .

Appreciate the professional, knowledgeable installation!

Greg did a great job setting up a complicated high end Denon receiver.

All wireing done with care and neatly bundled with ties,super good job!

What a disaster. This was my birthday present and Best Buy ruined it. The guy they sent to install it was apparently clueless because it shut off within 3 hours of him being here. We called, emailed, and posted trying to get someone else out here to fix it, and Best Buy couldn't have cared less. In addition to ruining the birthday, they made us wait tow weeks, which ruined the Memorial Day party - no music. And, to top it off, they sent the same guy two weeks later. What a joke. He blamed it on wires he hadn't bothered to check shorting out. Really? Well, it still doesn't work. It turns on when it wants and turns off when it wants. We even sent certified letters to the corporate office complaining - no response. they should be ashamed and give us back all our money for the unit and the install so we can start over elsewhere. Oh, I asked for that and they said no because the install was my birthday present from my sister and she paid for it on a gift card. What a joke. DO NOT UNDER ANY CIRCUMSTANCES LET THESE PEOPLE INSTALL ANYTHING FOR YOU!

The agent connected my audio and made sure everything was working.

The Geek Squad minted my receiver and connected it with all my devices. Great job!

The agent rewired my recently installed audio system and now it works well. Thanks

The geek squad was fantastic timely and very knowledgeable

Super friendly and professional service. No complaints

Yes I was pleased with their service they finish the job in a timely manner

The agents were on time and well prepared for COVID-19. They resolved my issue quickly...