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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2802 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,802 reviews
  • Rated 5 out of 5 stars

    Components connected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an extra job of connecting everything the way I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very thorough and pleasant! Very knowledgable, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service and professionalism was great! I recommend this service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer, great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient, very helpful on instructions of working the new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controler setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent dicovered problem with HDMI port setup and correctef problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grea T services at the store level and follow through by

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Triple check your order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not thrilled with my home theater setup. I purchased a wall mounting for 2 TVs, in wall concealment, and A/V hookups. When the techs came to my house, their order only had me set up for the wall mounting part of it. It’s fair to say that I wasn’t thrilled. I had invited company over to my house to check out my new home theater but I had to postpone it. I went to the store to get situation rectified only to find out that they couldn’t come back out for another month. I talked to the manager there who gave me a little credit for my troubles but that really didn’t take away my anger considering it was their fault. Would’ve been 1 star if it wasn’t for the manager.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    THANKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job and patient with instructions! Great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reprogram the remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still having issues. He didn’t have a computer with him so was unable to complete his needed work. He said he would set up another appointment. Haven’t heard anything yet. Sound is still an issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did amazing work and cleaned up very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job accomplished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job performed as I requested. Techs are always helpful and accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dependable sevice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent's professional courteous, and fast. Nice clean up too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, knowledgeable and timely service.,,,,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and installed my av equipment. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV and wire management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to set AV and wire management .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, very professional, punctual and cordial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everthing was very easy and went very smooth great servic

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Goo install but a audio problem the next day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup team did well and the system was functioning. The next day when turned on, no audio emminated from the AV unit. Calls to the installed could not remedy the issue so another service call was suggested and requested.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and helpful. They are quick and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New surround receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to adjust for room size and speakers.

    I would recommend this to a friend