Customer Ratings & Reviews

The agents did an extra job of connecting everything the way I like it.

Setup team did well and the system was functioning. The next day when turned on, no audio emminated from the AV unit. Calls to the installed could not remedy the issue so another service call was suggested and requested.

The agent dicovered problem with HDMI port setup and correctef problem.

The geek squad did amazing work and cleaned up very well

On time, efficient, very helpful on instructions of working the new system.

The service and professionalism was great! I recommend this service to anyone.

Excellent, knowledgeable and timely service.,,,,,,,,,

Agent's professional courteous, and fast. Nice clean up too!

Great job, very professional, punctual and cordial

Geek Squad was able to set AV and wire management .

I was not thrilled with my home theater setup. I purchased a wall mounting for 2 TVs, in wall concealment, and A/V hookups. When the techs came to my house, their order only had me set up for the wall mounting part of it. It’s fair to say that I wasn’t thrilled. I had invited company over to my house to check out my new home theater but I had to postpone it. I went to the store to get situation rectified only to find out that they couldn’t come back out for another month. I talked to the manager there who gave me a little credit for my troubles but that really didn’t take away my anger considering it was their fault. Would’ve been 1 star if it wasn’t for the manager.

The agents mounted the TV and installed my av equipment. Thanks

Nice and helpful. They are quick and knowledgeable

Spent Christina’s eve at home waiting for a tech he came out knowing he had an 85 in alone. Said there was nothing he could do and someone would call us to reschedule and refund us the fee. Never got a call or refund. Went into the store they scheduled another appointment for 1/11. We waited 3.5 hours only to get a call where they said they had the wrong team and would need to send a different team out on a different day. This was almost the end of the window we were given. It is now 8pm the night before and I haven’t been called with a window. This is ridiculous.

I was pulled away from the geek squad counter by the sales agent in the stereo/home theatre section to tell me, ""they", Geek Squad"", doesn't help trouble shoot setting up my home theatre system. Geek squad only does computer set up and such. Anyways, that I needed to use her "tech guy". So naive that I may be I go with it. Paid $280, for a guy to come to my home. Look at my system, not rearrange cables, not reaarange speaker cabeling, not trouble shoot hdmi might be in wrong port and thats why you dont have sound, not even turn Denon receiver on and TRY to address anything! Then tells me, "you probably don't want to hear this but you need a New Receiver. Your reveiver is out dated (10years old) and isn't compatible to your smart TV". Literally same TV thats been connected to it for the last 10yrs and trying to get the surround sound working again, due to teenagers rearranging wires/cords for gaming purposes, and I neither have the time or patience to troubleshoot the issue. Guy leaves. Nothing "troubleshot". Nothing working. I will be down this week to collect my my refund. I don't think this should be a service offered or at the very least should only be a referenced item by Geek Squad if they truly don't do home theatre.

Job performed as I requested. Techs are always helpful and accommodating.

Everthing was very easy and went very smooth great servic

Excellent service and they do take care of your issues.

Great sound and easy to adjust for room size and speakers.

They called ahead of time to confirm my installation