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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2802 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,802 reviews
  • Rated 5 out of 5 stars

    Geek Squad team is really good at what they do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and they do take care of your issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed processor set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowledgeable. Professional. On time. Great at trouble shooting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called ahead of time to confirm my installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job Again! Always happy to have the excellent help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the guys that has set up my equipment that I bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and knew exactly what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped resolve my connection problem with my receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew installed my tv with mount and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Natasha was terrific. She was on time and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job. Very happy. I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup a printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was very knowledgeable. Did his job and was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great Geek Squad Team who knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Double Agent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Marsalek Is a excellent and knows the products very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my surround sound together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent made sure my surround sound was set up right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3rd party and geek swuad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have on the best buy app scheduled appointment from 7 am to 7 pm But best buy has canceled that appointment on SIX OCCASIONS, without notification. If I didn't call them I would not no the appointment was cancelled until 7 pm

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and nice. Answered all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended. These guys do a great job. Worth the money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER LET BESTBUY INSTALL EQUIPMENT FOR YOU!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a disaster. This was my birthday present and Best Buy ruined it. The guy they sent to install it was apparently clueless because it shut off within 3 hours of him being here. We called, emailed, and posted trying to get someone else out here to fix it, and Best Buy couldn't have cared less. In addition to ruining the birthday, they made us wait tow weeks, which ruined the Memorial Day party - no music. And, to top it off, they sent the same guy two weeks later. What a joke. He blamed it on wires he hadn't bothered to check shorting out. Really? Well, it still doesn't work. It turns on when it wants and turns off when it wants. We even sent certified letters to the corporate office complaining - no response. they should be ashamed and give us back all our money for the unit and the install so we can start over elsewhere. Oh, I asked for that and they said no because the install was my birthday present from my sister and she paid for it on a gift card. What a joke. DO NOT UNDER ANY CIRCUMSTANCES LET THESE PEOPLE INSTALL ANYTHING FOR YOU!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek service was vey good only it was hard to reach

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, professional and did the job in a timely manner.

    I would recommend this to a friend