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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek Squad service receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great Geek Squad Team who knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Double Agent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Marsalek Is a excellent and knows the products very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job. Very happy. I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, professional and did the job in a timely manner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cancelled service - Poor follow through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled an appointment to perform the Audyssey® Setup on my Marantz receiver. I was very specific in my notes when setting the appointment. The night before the scheduled appointment a tech texts me asking what the appointment is for. After telling the tech, he texts that he does home consultations and I that need an audio calibration service. Best Buy's own website has the following info about In-Home Service, "Have one of our professional installers connect and configure your A/V receiver or processor to your audio or video source. We'll also connect your device to your existing wireless network (if Wi-Fi compatible), configure your speaker settings and help you set up 2 subscription services." I immediately canceled the appointment and am very displeased at the lack of attention to detail and Best Buy not being able to handle this request.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and nice. Answered all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my surround sound together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent made sure my surround sound was set up right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like Geek Squad to help us with all our TV issues and connections..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended. These guys do a great job. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality work as always, clean job everything looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JAMES AIRE DID A GREAT JOB IN SETTING UP THE SECOND RECEIVER,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called ahead of time to confirm my installation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reprogram the remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still having issues. He didn’t have a computer with him so was unable to complete his needed work. He said he would set up another appointment. Haven’t heard anything yet. Sound is still an issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed the TV and receiver were very knowledgeable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer bewi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd one! First crapped out after 2 years! Going to give it one more go. Thankfully it has a 3 year warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tech we have ever had! she was awesome , thoughtful and smart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek service was vey good only it was hard to reach

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need some "fine tuning".

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't appear that subwoofer is connected or surround sound is calibrated properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed receiver did great job…thank you for your service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Guy and very knowledgeable and helpful with our many questions

    I would recommend this to a friend