Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,806 reviews
  • Rated 5 out of 5 stars

    David McMillan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David McMillan is excellent tech . thank you David

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workers! They had it set up and explained in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio and Video equipment install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install and set up were excellent and very thorough!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Goo install but a audio problem the next day

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup team did well and the system was functioning. The next day when turned on, no audio emminated from the AV unit. Calls to the installed could not remedy the issue so another service call was suggested and requested.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bob

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and professional....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound is better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fine, I don’t like doing reviews, so accept as is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver setup was done smoothly, no issues for me now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installed quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent got my surround sound working, as well as my Alexa unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my home theater system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with the customer service. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new receiver.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed a new audio receiver to my existing bug screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    eveything is cool man, you get what you pay for. 333333333333

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound fix

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to be fine I think I lost my suround sound though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and answered all my questions with patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always use Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad rep was wonderful. Made the setup easy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sonos WIFI speaker set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new Onkyo receiver to existing wired surround sound system...this was a no brainer I could have accomplished. Had Geek Squad do the job as also bought Sonos wireless WIFI set up. Tech was very confused as to how to connect the Sonos to the WIFI Onkyo. While it is working with CD and FM it does not connect to TV. I think it should and will continue to work on myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank, they were professional and showed up on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped very much

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people did an excellent job. Professional polite helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t a great job in programming my remote and re

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dustin

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an awesome job,they were friendly and kept their work clean

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeks are gracious

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really rough getting this done but the geek squad agents worked hard and rescheduled to complete!

    I would recommend this to a friend