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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2802 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,802 reviews
  • Rated 4 out of 5 stars

    Sound is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fine, I don’t like doing reviews, so accept as is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JAMES AIRE DID A GREAT JOB IN SETTING UP THE SECOND RECEIVER,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality work as always, clean job everything looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like Geek Squad to help us with all our TV issues and connections..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David McMillan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David McMillan is excellent tech . thank you David

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent got my surround sound working, as well as my Alexa unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed receiver did great job…thank you for your service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to be fine I think I lost my suround sound though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tech we have ever had! she was awesome , thoughtful and smart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed the TV and receiver were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio and Video equipment install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install and set up were excellent and very thorough!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gerk squad connected electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my tape deck, DVD player, CD player. Dislike the fact that i now have to use 2 remotes. One to turn on sound thru receiver and the second to turn on cable and TV. Wish i could control from one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and professional....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Guy and very knowledgeable and helpful with our many questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workers! They had it set up and explained in a short time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all: the Geek Squad never showed up. Best Buy sent a contractor (who later admitted that he had no training on audio systems) It is now one month later and, although I was called out of town, my system remains hooked up incorrectly (just exactly as the contractor left it on 9/24/2024). Your ‘off shore’ telephone customer service is TERRIBLE. You folks better send the Geek Squad next month for my appointment. If you send a contractor, that doesn’t know what they are doing, I will send them away and get my money back from my credit card company. Wake up, BEST BUY !! This is when you REALLY NEED TO GET A DISTRICT MANAGER (level) involved to make certain that you get this right this time. LAST CHANCE! I’ve been VERY patient throughout this debacle. Call me if you need more detail regarding this matter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver setup was done smoothly, no issues for me now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my home theater system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with the customer service. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed a new audio receiver to my existing bug screen.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not A Good Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was okay with the Geek Squad from Morehead City NC Store with what they did to hook up the TV. I am very unhappy with my Jacksonville NC Store with my Sales Person and the Geek Squad which both had told me that all the equipment would work when it came time for my installation… So I am not happy with the outcome of my service because when the Morehead City Geek Squad came to do the installation I was disappointed with what the Geek Squad had to say and that was my equipment was not going to work with my New TV… I am not Happy with my resolve and my equipment setup is still not working in the manner in which I was looking far it to work…

    No, I would not recommend this to a friend