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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 2,782 reviews
  • Rated 5 out of 5 stars

    Always use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad rep was wonderful. Made the setup easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t a great job in programming my remote and re

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    eveything is cool man, you get what you pay for. 333333333333

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and answered all my questions with patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped very much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people did an excellent job. Professional polite helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New surround system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great Job setting up the Surround Sound System…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup my receiver and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen knew exactly what he was doing, system sounds good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dustin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an awesome job,they were friendly and kept their work clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took three visits, but eventual it was fixed.Norman

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Replace receivers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alton and his assistant did a great job setting up my new receiver. My surround sound system works great. They integrated it well with my TV. Very pleasant and professional technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made some Audio Receiver Adjustments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents adjusted some speaker adjustments on my receiver

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad appt. to hook up speakers to receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my speakers to the receiver. But they did not test each of the attached components. Ten minutes for $130, they should have tested it to make sure everything was working properly. One component was not attached properly and I had to fix that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad extremely helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service Highly recommend them Friendly staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the geek squad. they do a very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected all my units perfectly !ukill

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job, knowledge & absolute customer friendly !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my tv to my receiver and CD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and quick with their service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surround sound system Geek squad failed installati

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several geek squad members to tackle the task of installing our surround sound system with built-in home speakers. Also had a remote control that was not programmed. Process still not complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the Geek Squad set up things right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE agents set up everything promptly and quickly.

    I would recommend this to a friend