Customer Ratings & Reviews

The agents did not help to move my old stand! My husband and myself, we had to do it. Otherwise, they were quick at the job.

It worked while he was here. Still having issues.

After waiting the usual several hours for the agent, i then patiently watched the sgent basically waste teo more hours of my time. It was apparent early on that he didnt know what he was doing. He kept sayomg that he had it figured out but at the end of the call my system still was not working. Fortunetly, i was abke to get online assistance from Sony. Their agent determined that my kirchen soeakers wherent plugged into the proper jacks. Once they were moved i was then abke to set it up for 7.1 versus 5.1 sound. Basically, the Best Guy agent wasted my valuable time.

Brock was very knowledgeable in setting up my home entertainment system. However there are some areas pertaining to the sound system that are hazy.

We finally got everything set up right. It took 4 appointments with subcontractor. 1st attempt guy missed appointment time and tried to come at 8pm. 2nd he didn’t set up right. 3rd never showed up. 4th finally got set up right. Disappointed geek squad person. Subcontractor acknowledged they were not very educated on setting up audio receivers.

The person that came by himself didn’t know what he could do so he wanted to reschedule the day for help him with this receiver, I told the the store when we bought it all the details and then send someone with no experience!

I strongly advise to use the Factory Microphone for the setup! The other way did not work satisfactory.

The agent was unable to synd cy my receiver to the various remotes. I am thinkg about buying newreceiver and/or elimat somse devices

The service was poor in that the agent seemed as if they needed to be somewhere else. He spent no time explaining the system.

Tech seemed extremely rushed and even with setup ordered wanted to do as little as possible as his supervisor apperently left him only 30 minutes total to set up a new oled tv and test it and install new avr reciever and try to hook them into house systems before his next required appt. Based of of this hard to support geek squad install and this was in town 7 miles from store what would rural service amount too hi here your stuff i am late bye?

Your agent showed up I had the front door open and garage I was home 30 feet from the front door didn’t hear any thing said he knocked on the door but all there was is a screen he called the wrong phone and left I had to reschedule I am not happy at all

Did a good job installing but didn't do a great job explaining how it works and all its features especially since I had to pay for the service

Had issues setting this up from the beginning. Item returned because it didn’t fit the shelf. I adjusted the shelf and reordered. Item was set up and had to recall the geek squad because it was not functioning properly. They came back and changed settings, and it still did not operate the way it was supposed to. I hired an AV tech from Thumbtack and he came and set it up correctly.

The technicians were unsuccessful in installing the Marantz receiver. They indicated I required a UBS Firmware upgrade and should contact Marantz and request a Firmware upgrade card. Marantz said it has to go to a service center. I called the phone number that the tech left with me but he never responded. I then called the Geek Squad in Hyannis, MA, who said I should bring it into Best Buy to be serviced. They were unable to bring up my purchase of the receiver in their computer system, which makes no sense to me. Because they could not do so, the system would not allow them to process a repair with a Best Buy service center. As a result, I'm not impressed with the level of service after I've purchased a $1,000 item from Best Buy. I don't expect to be shopping their again in the future for any electronic items.

Everything purchased from sales person was wrong when technician arrived . It was all returned and never heard back , only from technician. Also website wasn’t working properly

Awaiting our credit as the technician was unable to do anything in our home but did offer a full refund to our credit card.

Technician was unable to do what the salesman told me he would do and the equipment still does not work properly.

After 5 visits and 2 sets of teams my install was still not completed satisfactory

Excellent service and punctuality but have had to have the team return several times.

Haven’t installed as of yet. Waiting for the remodel to be completed.