Customer Ratings & Reviews

It took 4 visits And overcharged for a different receiver that did not fix the problem

I paid for this some time ago, and it has never been installed. I would like a refund for the item, and installation!!!!!!!!!!!!!!!!! Amin handled my order,and I have emailed him twice, but he has never had the coutesy to reply to me!!!

It took 12 appointments to finally get what I needed done. I'm still waiting for the service rep to send me what device I should buy to make the remote IR with my equipment

Terrible! I’ve had the same crew out twice, the first time they didn’t explain anything because they were overbooked? Not my fault. The second time they came out they literally told me to jiggle the wire behind my TV when the sound doesn’t come on which is virtually every time I go to watch the system.! Unreal!! Terrible experience! 1/2 star or perhaps a 1/4.

The tech drilled into our wall and cut wires. They promised us a claims rep would reach out to us in 72 hours. Almost two weeks later we finally get a reply from their claims department. They won’t reimburse us for our time that we were waiting for them to respond to calls and emails. We will probably be without use of our kitchen and living room for over a month. This is the worst. No one is helping us. I’ll never use Best Buy Geek Squad again.

Sound quality of Victrola Music Center was not what customer expected and the item was returned for full refund one day after purchase.

Very bad. When I raise or lower the sound or change channel I get a loud male human voice.

Geek Squad service has deteriorated and is horrible. My remote still has an error message. Tech was a NO SHOW twice. I will not renew this service. What a mess!

Did not ensure that all speakers were working properly on AV surround received (only center and back). Wanted quickest fastest and didnt seem to care about quality

Disappointed in the results geek team was personal and knowledgeable but did not provide the necessary fixes to my problems of home entertainment system not being able to access my projector screen with picture using a remote and switch. I have to follow up with them to have the guys back out to program my remote and integrate TV RECEIVER AND PROJCTOR

my system was not set up correctly and I have a geek member coming out next week to fix the problems

The first time, the techs ran out of time to wire the system and install the rail covers. Although I was informed that Geek Squad would set up a follow-up, I had to do it myself. The original tech also did not come out and speak to me at the store. During the second appontment, Geek Squad installed most of the railing the second time; however, Geek Squad failed to install the railing directly behind the bed. No, I would not consider them again for this type of project.

No idea it has never worked. Spent a lot of $$ for Geek Squad whole house analysis and installation of new tv, blue tooth/ wifi, mesh and things are not working. Hey Geek Squad, do you read these reviews? Do you care about customer service after the fact?

In & out in 15 minutes. She didn't know squat anoutu receiver. She left me with a black screen

Technician was here exactly 8 minutes said that my receiver need new power supply and power supply for this model is very expensive and better I will buy a new receiver. I purchased new DANON receiver, and make another appointment to finally install. What surprise was there that my order disappear from site. supposed to be on Friday, tomorrow 7 to 3pm

Not what I expected Thought system would be calibrated seams I was wrong a complete waste of my HARD EARNED COST

Tech arrived late. I had to loan him tools to do his job. Needed help placing equipment

The agent did a fine job, when he finally got here. Very poor response to request for service.

Sucks! It broke down lessthan 4 months after purchasing it, and I hardly used it either, nor did I ever come close to blasting it. Despite being a 'total geek customer' I had to wait approximately 6 weeks to get it back. Disappointed as I've always had excellent service and high-quality product from Best Buy.

They failed to set up the tv and receiver correctly. I finally figured out the problems and did it myself. Not worth it!