Customer Ratings & Reviews
- SKU:
- 6433396
Customer reviews
Rating 4.5 out of 5 stars with 2782 reviews
(2,782 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cancelled service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You keep asking me for this review. I cancelled the AV Review & processor set up. It never happened. I decided I did not want it after having a terrible experience with scheduling the tv delivery & setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Substandard service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver doesn't work properly, doesn't control volume, doesn't handshake well with the tv, doesn't work properly with the helios app. Called the technicians several times over 7 day with no response.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says completed, but its not completed. Not sure when they will show up again.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No custom service, crash & dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a crash & dash operation. Hang the TV, hook up some wires & run. No adjusting the receiver surround system, NOTHING. Pay a local electronics / theater system person an extra $100 and get your surround system tuned for your room & seating area. Geek squad no longer does this, waste of money !
No, I would not recommend this to a friendRated 2 out of 5 stars
Instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician were nice but forgetful They did not completed the installation Left a message no reply
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Yamaha receiver. Also purchased the geek squad technical support for $200. Then was charged like $50 for them to come out and set up the item. They came out only once and was unable to hook it up. Tech dude said it was defective. They’ve changed the appointment time 3-4 times since the 4th of July when I made the purchase. If possible I wouldn’t give any stars at all. Not worth $1
No, I would not recommend this to a friendRated 2 out of 5 stars
Tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install only worked for 1 hour after they left. Took receiver back. I don't blame Geek Suaud for that.
This review is from Add-On A/V Receiver/Processor Setup
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad team screwed up the AV receiver setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience with Geek Squad team who came to install the AV receiver. They did not even guide me on how to calibrate the audio for my home theater room. The voice output comes only from center channel and is low for the room. I explained but they did not care to help me
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do what we needed done. I should have informed about exactly they do for each level you pay for. They hooked up 2 wires for $129.00. We need them to set up our surround sound. I would have paid the higher price if I knew what was I paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did nothing i had to reprogram my TV he messed it up as for my reciever he told me that my left spearker connection was broke so i had to go back and reconnect my spearks to the reciever and they were not broken then i had to reconnect my other speakers and i ask him to reconnect them so i am very dissatisfide with the geek squad you guys should refund my $49.99 thank you
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been texting the Geek Squad repair for 3 weeks and no response to resolve my in-home theatre installation. Not happy, very frustrated, and will not be purchasing from Best Buy ever again...that's after spending "thousands of dollars" for our new home construction audio/tv install and kitchen appliances including washer/dryer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Av set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up And you say it was completed? Store suppose to correct it. Nothing yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely no faith in the geek squad. They came they installed and left. When I try to ask a question, I did not get a definitive answer. As far as I am concerned, they are useless.
No, I would not recommend this to a friendRated 1 out of 5 stars
sound system set up appropriately.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad member said he fixed the issue and within a week and a half the issue was back. Money NOT well spent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad blew off my appt and mngrs don't care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying from best buy. Geek squad sucks. Their failures to keep appointments and call back when phone calls are disconnected is unprofessional.
No, I would not recommend this to a friendRated 1 out of 5 stars
Big Box Blues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your reps cancelled 5 appointments within minutes of their arrival. I would not recommend Best Buy to anyone. This is the trouble with big box companies they simply don't care nor follow up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete installation and took personal property
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver was installed and nearly all of the components aren't working. The second zone is not working as well. Reschedule with another technician for a more professional installation. Also, the technician took my receiver / CD player with them without discussion. I would like these returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
COMPLETE CHAOS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad ordered and installed the same receiver twice. I can go into more, but it's all too tiring. Anthony, the installer, was good. I'll never buy from Best Buy / Geek Squad again. If you do, get ready for a chaotic mess.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Failure on hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not setup my Yamaha Music cast system. Try as he did im still out of $120.00
No, I would not recommend this to a friendRated 2 out of 5 stars
Would not pay for their sercice again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system was not properly set up because Geek Squad is not familiar with equipment
No, I would not recommend this to a friend