Customer Ratings & Reviews

I have requested appointments with Magnolia but Geek Squad continues to be assigned. Due to the type of equipment I have in my home only Magnolia is able to work on it. They continue to reschedule due to their error and I continue to have to take off time from work.

I am unable to watch input from my DVR on my new TV. The TV was delivered and hooked up to my surround sound system and I was told it would work just like it did with the TV I was replacing. I have not been able to select the DVR input. The cable connection works fine.

Set up the appointment and they never showed up to adjust my speakers and sound like was scheduled. Instead Best Buy just puts “service completed” on my account even though service was never delivered. I’ve been a great Best Buy customer however service has gone down hill during COVID. hope it gets better or they will lose a customer

Installation service was not performed properly and the unit did not work once installed. Someone had to come back out to fix it. Someone should have come back out the next day since it was not finished the first time.

The Onkyo that I bought years ago sounds way way better than the Dennon AV Receiver I purchased. Also, the $129.00 Geek Squad service was a waste.

The guy was wonderful, but I got a punch list to buy roughly $300 more items for the project before he could do anything. He said get the stuff then call to reschedule. He marked the job. Completed, so I can’t reschedule. I have reached out to him several times with no response

Time wasted waiting for wrong people sent out from best buy.

A third party agent for Geek squad was used to set up the receiver to TV and did very little to explain how to use remote with existing receiver. Did not bring laptop to reprogram our existing universal remote...basically a waste of $ 50. Wish we had a real Geek squad employee which have done well for us in the past.

We have had 5 dates for Geek Squad to come with all being rescheduled. Now they are comiing tomorrow but I bet that won't happen either.

The set up of my equipment was not demonstrated and now I can not hear sound for my turntable, dvd player or full house speakers. Will be calling for geek squad to return.

Service was not completed. I’ve sent messages and no one has responded. I’ve called customer service and I’m really tired of trying to understand the language of whom I’m talking to. I would honestly pay additional $ to talk to someone that speaks good English.

I did not have this done, already had set up this on my previous 4K Samsung TV, I already have a Denon Amos with 11.2 channel Klipsch speakers, All I had to-do was to plug it in the HMI 2.2 cable in the TV output.

No showed for my scheduled appointment I waited two weeks for, then I was told, oh well, we can reschedule in two more weeks! I canceled both my orders with you and went somewhere else. They showed up in two days and did a wonderful job, for 65 dollars less.

I would put no stars if I could. I was sent a third party rep that didn’t know anything about my home theater system.

Cancelled 3 times. Was scheduled and then rescheduled then a third time a week further. I cancelled!

It had been 3 pm and the team did not show up for gave us any update

Chritopher DID NOT complete this order & PROMISED ME that someone would get in touch with me ASAP... THIS NEVER happened and i had to contact someone to try and help, but no available agents until we return three (3) months from NOW!!!!

The agent didnt have experience with this receiver. Didnt do the job.

They didn't actually hook up my reciever. I had to do that myself. No big deal but the sound through my optical cord doesn't work and I don't know why. I don't know if I am missing something in the settings.

See our harmony logitech review. Its an integrated system and we a currently not satisfied. We cannot tell whether we are happy with the receiver since we are unable to use all of its functionality. If it can't duplicate what we had, then tell us what we need to do