Customer Ratings & Reviews

This has been a drama story trying to get the Geek Squad to make this work with the new television & speakers. I am up to my 8th appointment with the geeks home theater specialist. To not end. Not satisfied. I paid for this I was expecting them to install & figure this out

Horrible…..installed in minutes.. left a wire unplugged…he has a cell # that you can’t leave a message on! Seven calls to the tech. Services with NO return help..worthless .. never again….lip device !!!!!

Terrible phone service with setup of service. Had to get another installer to do the job. Will never use best buy installer again.

The worst ever, cannot recommend this ,they blow through the installation ,the sony J80 newest of the box ,my receiver also new out of the box nothing worked as it and now I have to wait till may 25 for a redo ,,not happy

Im waiting for the whole day and they cancel my appointment. I did not received any call.

The job was not completed. The technicians came and said that they will put a note and get the right team to take care of the request. but its been 4 days i havent received any call from Best buy on my request and i see they have closed the case too.

couldn't set it up. claimed i needed a different tv and receiver. All were brand new and bought at Best Buy. Is it the equipment or the tech???

The worst service ever. The driver said he couldn't get to my house. I went to him and picked up my TV and installed it myself. All vans need good snow tires. Very disappointed.

Individuals did not know any specifics of the receiver to setup and gave information about the receiver that was not correct. Needs some customer service training also.

BB sales will force home theater setup on you as part of an installation. If your happy with your home theater setup then don't tell them that you have a home theater system. The Geeks messed mine up and it took hours to get it working correctly.

setup process convoluted and frustrating. Techs worked hard and ultimately a level 3 person got us hooked-up. still waiting on call back to resolve zone 2 activation feature.

The installer refused to do what I was told he would do. When attempting to show him my work order he was disrespectful to me, walked out and did not do the job.

The Geek Specialist Katie Wilson, did a horrible job and connecting our receiver. She came to our home twice and made the receiver connection worse!!

Visit made both sound system and TV programing worse. Disastrous!!! Tech also failed to respond to follow-up email and phone call asking for help. There could not have been a worse outcome or worse service.

Gentleman came to install said he was done and was not. Never heard from geek squad again. Will not use again

Agent was not able to do this for me. My receiver's outputs need adapters to connect to TV. He did not suggest adapters, basically said you need to get a new receiver.

The hook up of our receiver and speakers is not complete. Geek Squad was supposed to call and reschedule a return visit but to date this has not happened.

This is the second appointment in a row that the technician didn't show up or call to let me know they weren't coming.

Was promised a geek specialist would come to set up and adjust system. Never showed up. I called and nobody would return my calls. Spent over 10000 dollars on total system. Never again best buy

After two visits DVD player and turntable do not play through the receiver.Either they're not connected properly or I'm too ignorant to figure out how to use this unit.My previous receiver was an Insignia and I had no issues.