Customer Ratings & Reviews

Didn't do what i needed to run hdmi cable in the wall need to reschedule he stated he didn't have the equipment this was my 4 scheduled to do this i give up

The Geeks installation agents left my house and did not complete the order. Also, they left without hooking up the TV back the way it was. i have not been able to use my TV since then.

do not waste your money, 139 for 20 minutes worth of work to have it not work again later that day. their response sounds like you need a whole new system. I do not recommend their geek squad for home theater

The age t broke the HDMI cord and 2 failed attempts to get this fixed. Once HDMI cord is fixed receiver can be setup. I was told the part was in and now hearing the part is still not in. Really not sure.

Was useless. I am asking for refund. The guy came in. Said someone else will call to help since he can’t help. After 1 week no one called. Now 2 weeks and no one called . extremely inappropriate

The geek squad service people stole my receiver. I want it back. you are thievs.

Almost two months now my movie entertainment still not working right they visit my home twice. Can get through to make an appointment I can't login to your system is telling me wrong account .

Again geekwad showed up and did not set up correctly they put the TV up and left that's not what I paid for they did not set up the remote 2 months later still trying to get it done

The Geek Squad has no clue what they are doing! Do not use them. Hire someone else for installation! They only have one good Geek Agent.

Best Buy cancelled delivery twice. Geek squad failed to show up order was cancelled

The agents did not install all items correctly. None of it was tested. The job was left incomplete.

The first agent did a good job with what he had, the second agents did not, I'm scheduled for a red next week. this is an on gong process.

No one ever showed up, and when I called, no one could figure out heads from tails

The supposed hook up to my old reciever never happend. I was willing to buy the extra unit needed to complete the job.

Service was not completed because geek squad technician did not have the right tools to complete the installation. I need this rescheduled and completed ASAP.

Not sure if it’s product or the installation. Receiver didn’t worked properly few days of installation.

This service was never performed! Still waiting for a phone call and still nothing!

I was told they would do a slight move of cabinet and connect everything up all untrue!, Would never recommend you again terrible customer relations I paid to have that done.

Could not complete service even though I was specific in my request

They could not fix the problem and said I needed to buy another sub woofer for my Bose System