Customer Ratings & Reviews
- SKU:
- 6433396
Customer reviews
Rating 4.5 out of 5 stars with 2782 reviews
(2,782 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cant get it right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys cant get my 11k system working. Do not recommend
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This portion of my in home installation was not completed. TV did not work with speaker system so I have contracted with another vendor to complete this task.
I would recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work is not yet completed but no one can give me any idea of when I can expect to have it finished.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation abruptly cancelled with no follow up. said could not get my receiver yet BestBuy showed over 100 units in various stores
No, I would not recommend this to a friend- Pros mentioned:Installation, Knowledge, Professionalism
Rated 5 out of 5 stars
Geek squad visit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Richard and Sean(not sure) were able to determine the issues we were having with our TV reception. They installed the appropriate fixes and were careful to keep all wires in a neat and orderly fashion. TVs operated well following their visit. They were great to work with, answering our questions knowledgably and professionally. We would use them again any time if needed.
I would recommend this to a friend Rated 1 out of 5 stars
Not Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue was not resolved. See technicians notes. Equipment must be replaced.
I would recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never showed when they were supposed to. Called and left message. Haven't heard anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would love to review this...But, still waiting for a new install date. Seems this is too difficult for them to accomplish. #Sad.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
MB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t fix anything. Waste of money very disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
Speaker install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time no services were provided tech came out and said not enough time was allotted for him to do the work still waiting on refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Profesional install!! Not so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t do a good job! Disappointed I thought it was going to be a professional installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not do all the work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't work and now I have no video for anything connected to the receiver.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't last a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup stopped working and reset. Very disappointed as I hadn't even enjoyed the system, and still no am unable to use it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was not providdd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service not provided. Tv was not connected to the tuner in a way to use the surround sound system.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fifth time a tech had come out and the job is still not completed. They keep telling me they need another “expert”.
No, I would not recommend this to a friendRated 1 out of 5 stars
Red Flag-Check and Re-Check
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never happened due to the in-home consultant making a purchasing mistake that cost me two days of work.
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no regard for appropriate agreed upon time even after confirming
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not use them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible and have no idea on what they are doing. I would never recommend them to even my worst enemy.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not impressed with geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver stopping working 2 hours after it was installed.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Av reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to redo the wire setup. They only set up one room speakers
No, I would not recommend this to a friend