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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 11 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,793 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Home theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad (Justus and another gentleman) are so knowledgeable, friendly, accommodating, professional and just all round amazing! They did a fantastic job and I won’t hesitate to call them again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad TV installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I remembered the name of our TV installer. He was quick and complete. He explained how to work the TV and set up our streaming services for us. He was so polite. We’ve had no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent efficiently connected my home theater system to my new receiver andwas able trouble shoot a tv connection issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bose System Rescued

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two guys came out got the system running and then a week later it crashed. The young woman who came out on Sunday did an awesome job of taking her time to diagnose the situation then solving the problem she rechecked and made sure everything worked,

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad set up my AV system perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough great things about Brian. He called 1-2 days ahead of time both days he was scheduled to come to my home letting me know what time he would arrive. He was thorough, professional and set up my entertainment center precisely as I wanted him to. I am very satisfied and will recommend him and your service to all of my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Mr. Gerry Sorensen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Super knowledgeable instal rep very thouough !!!! Very good to work with 5star!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very Proffessionalble!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job installing the system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new receiver is doing the job, and just added a dvd to it today.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Athol Baptist Church

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad and one other person came and hooked up our TV system in Athol Baptist church and they did a marvelous job. I thank them so much. They were very helpful and did a wonderful job. Everything works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad completed the job well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised as it was a new team of agents completing the job and they did well with minimal "catch-up" time or fumbling. All components are now in place and functioning. The cables and adaptors noted above were used to good effect. The residual problem is the failure, to date, to remove the old equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AWESOME 5 STAR BEST BUY TECHNICIANS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOTH JACOB AND JUSTIN WERE AWESOME; HIGHLY RECOMMEND THESE TECHNICIANS. VERY COURTEOUS, PROFESSIONAL, FRIENDLY AND THEY COMMUNICATED WELL WITH US REGARDING THEIR ARRIVAL AND THEIR HARD WORK, DEDICATION NEEDS TO BE ACKNOWLEDGED / RECOGNIZED. KEEP UP THE GREAT JOB AND THEY ARE DEFINITELY BIG ASSETS TO THE BEST BUY COMPANY!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Ken Gage installed new receiver for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken Gage installed my Yamaha Advantage receiver to replace old receiver. Connected to existing LG75" t.v. And explained all the new features I can utilize. We can still remember how to change using all remotes. Smart, nice gentleman. Thanks Ken!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and thorough installation. Receiver has proven its worth.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    SOUND SYSTEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD QUALITY FOR THE PRICE EXCELLANT INSTALLTION BY YOU TECHS

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    The squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very professional and knowledgeable. They took great care of my install.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Texas Best Buy Geek Squads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional In-Home Theatre Services offered by Round Rock and Georgetown Best Buy Geek Squads. Very smart professional people. Please recognize and reward the Texas Best Buy Geek Squads. Thank You.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation was worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Fully programmable. Geek Squad was quick and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our new receiver and connected other devices for surround sound. They kept us in the loop about what they were doing. Completed job in a timely manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connected my receiver with no issues! The agent was friendly and attentive.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv, stereo and computer with great care and professionalism

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set everything very quickly and they were very knowledgeable

    I would recommend this to a friend
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