Customer Ratings & Reviews

Kevin McCarthy, the Geek Squad Agent, quickly reprogrammed my Denon A/V receiver to work with a Harmony Remote. It's been several weeks now and everything works perfectly. He also connected my new Definitive Technology 5.1 surround sound system speakers to the Denon A/V Receive, and then balanced them for optimum performance in my space. Great sound for music and movies. The work was done quickly and most important right.

The installers did an amazing job, considering that part of my home theater (cassette player and record player) was damaged by water on December 28, 2022. They gave me specific instructions of what would be needed to complete installation. I want them to return!

Super Super knowledgeable instal rep very thouough !!!! Very good to work with 5star!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very Proffessionalble!!!!!!!!!!!

Agent connected projector via Firestick to AV Receiver. Point to note: confirm standard of AV Receiver & Firestick. Despite equipment being 4K capable AV Receiver was not. All good at the end of the day. Commendations to Shanna.

He was very knowledgeable and professional also very friendly I would recommend

The connected my receiver with no issues! The agent was friendly and attentive.

The geek squad (Justus and another gentleman) are so knowledgeable, friendly, accommodating, professional and just all round amazing! They did a fantastic job and I won’t hesitate to call them again.

I wish I remembered the name of our TV installer. He was quick and complete. He explained how to work the TV and set up our streaming services for us. He was so polite. We’ve had no issues!

Juan from the Kissimmee store was our tech and went above and beyond. He had to do a major set up(rewire 6 speakers, set up and connect a TV, DVD player,CD player and set up a new Logitech Harmony Elite remote) that I knew would take hours. We were his last stop and the at home consultant only gave him an hour. Needless to say, it took much longer, He was never stressed or rushed and did a wonderful job. We were very happy with the result.

They helped my diagnosis my problem and order the Correct receiver to fix the problem and came to install it as promised

Chad and one other person came and hooked up our TV system in Athol Baptist church and they did a marvelous job. I thank them so much. They were very helpful and did a wonderful job. Everything works fine.

The first two guys came out got the system running and then a week later it crashed. The young woman who came out on Sunday did an awesome job of taking her time to diagnose the situation then solving the problem she rechecked and made sure everything worked,

Very knowledgeable and was very thorough. He was right on time and respectful of our home as well

The Geek Squad tech was fantastic, thank you. Would use him again.

Exceptional In-Home Theatre Services offered by Round Rock and Georgetown Best Buy Geek Squads. Very smart professional people. Please recognize and reward the Texas Best Buy Geek Squads. Thank You.

The Squad was out to our home several times to mount TVs and set up sound bars, and other various A/V items. Always courteous and answered all of our questions.

Everyone at Best Buy was truly courteous, attentive, and sensitive to my needs. Was truly impressed with their crew.

I can't say enough great things about Brian. He called 1-2 days ahead of time both days he was scheduled to come to my home letting me know what time he would arrive. He was thorough, professional and set up my entertainment center precisely as I wanted him to. I am very satisfied and will recommend him and your service to all of my friends.

Ty arrived within the appointment window. He was very personable and knowledgeable. The problem was resolved in a short amount of time.

BOTH JACOB AND JUSTIN WERE AWESOME; HIGHLY RECOMMEND THESE TECHNICIANS. VERY COURTEOUS, PROFESSIONAL, FRIENDLY AND THEY COMMUNICATED WELL WITH US REGARDING THEIR ARRIVAL AND THEIR HARD WORK, DEDICATION NEEDS TO BE ACKNOWLEDGED / RECOGNIZED. KEEP UP THE GREAT JOB AND THEY ARE DEFINITELY BIG ASSETS TO THE BEST BUY COMPANY!!!!