Customer Ratings & Reviews

Ryan A. did a great job setting up our home audio systems. Our new home had only the built-in speakers and nests of wiring. The GS team helped us select the right equipment, no more...no less than what we needed to make it all work. Saved us many thousands compared to other quotes we got and was delivered and installed on time, no surprises.

The staff at Best Buy have installed all of my electronic products. They are very friendly, courteous, professional and knowledgeable. Anytime I purchase new electronic products I always welcome them into my home for installation of whatever the new product requires.

Jesse gave us great service. He explained each function of the universal remote and gave us excellent instructions on its operation.

The agent was very knowledgeable regarding our equipment. He was prompt, communicated well and thorough. We still have the issue, but the tech’s visit helped narrow the issue down to a single component.

Wow! This couldn't have been any easier. We bought a new 75" TV and receiver and needed help with the receiver. It was pretty technical and after our Geek Squad guy showed up, he took over and we were amazed. He was quick, quiet and knowledgeable. We wouldn't hesitate to have them set up any more of our new equipment. Thanks!

Super Super knowledgeable instal rep very thouough !!!! Very good to work with 5star!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very Proffessionalble!!!!!!!!!!!

The 2 Geek Squad Techs, James and José, were outstanding! From the unpackageing of the components being installed, to working up and consulting with me the layout of how everything was going to be installed, to the cleanup and the simplified explanation as to how everything works was every bit professional. I would definitely ask for James and José if I needed any electronic setup and I will tell my neighbors, family members and friends about them. I must also add Alex's name to this review for taking the time to listen to my wife and I as to what we were looking for and showing us different TV models and sizes that would be best for us. Also setting up the sound room so we could listen to different speakers and subwoofers. Then there's John who came to our house and expertly directed us towards the sound system we needed. And it sounds awesome. I can't forget to add Will and his coworker, whose name I don't remember, for the professional installation of all the televisions. Everyone was so friendly and easy to talk with and they all get 5 stars from me. Thank you Best Buy.

Our service technician (Edgar) was very knowledgeable, conscientious, and thorough. He called before to let me know when he would be there. Everything went very smoothly and he tested everything and cleaned up afterwards. He was also good about telling me exactly what he had done. He really did a great job.

Excellent service. Very knowledgeable. They could answer all of my questions.

The agent went above and beyond to assist us with our AV needs he was professional knowledgeable and above all patient

It was quick and easy thanks they walk me threw the receiver and made it easier to understand

THE EXTRA MONEY SPENT TO HAVE YOUR INSTALL DONE RIGHT IS WORTH IT. CONSIDER ALL THE MONEY SPENT ON YOUR EQUIPMENT AND ALL THE HOURS YOU USE AND ENJOY IT. WELL WORTH IT! THOMAS THE TECH AND THE ENTIRE LOCAL BEST BUY CREW MAKE IT A PLEASURE!

I've used the Geek Squad to set up our Samsung TV and Pioneer Elite Receiver. They are very efficient and knowledgeable.

The Squad was out to our home several times to mount TVs and set up sound bars, and other various A/V items. Always courteous and answered all of our questions.

The geek squad installed and set up a 65" 4k tv and a 4k AVR Receiver and did an excellent job. However this time it wasn't the geek squad it was contractors. We had not received our new receiver and they didn't bring one so the order was cancelled. I set it up myself. I would specify Best Buy geek squad if possible. I am reviewing the job the Geek Squad did previously.

Very knowledgeable and friendly technician. It would be a five-star rating except for the fact that the height speakers were reversed when connected. I accept part of that b/c my calibration software needed an update. I would absolutely use him again.

The agent was professional from start to finish. Even before he got there i received a call to let me know he was on his way. He answered all of my questions and made sure all of the home theater equipment was installed to my liking.

The agent efficiently connected my home theater system to my new receiver andwas able trouble shoot a tv connection issue.

I have moved and wired my stereo components at least a dozen times. However, at the time of this service my arm was in a cast and I required help in the set-up of them in a new home. The help I received from the Geek Squad was just what the doctor ordered. I was listening to all of my favorite tunes via cassette tape, turntable, and CD in no time.

Our system hadn’t had a checkup in over a year, while having to reset up several Cox TV boxes. We were constantly being bothered with failures. Our Best Buy Geek Squad had us back up and running clean in less than 30 minutes. THANKS GUYS!!!