Customer Ratings & Reviews
- SKU:
- 6433396
Customer reviews
Rating 4.5 out of 5 stars with 2782 reviews
(2,782 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor..I had to pay Brandsmart to complete installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
no service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad did not nothing, he stated that Blake the consultant ordered the wrong item:(
No, I would not recommend this to a friendRated 1 out of 5 stars
Non experienced people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not a happen she was out of time 3 people were sent to my home did not know what to do
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompetent technicians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs did not know his to set up tv, harmony remote and airplay. Terrible incompetence
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent x c c x xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendRated 1 out of 5 stars
no body is returning my call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my new sound system still does not work right lester english
No, I would not recommend this to a friendRated 1 out of 5 stars
Do Not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use Greek squad . Did not finish the job.never call us back.
This review is from Add-On A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad installed wi-fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Follow up was terrible I ordered a remote and never received it
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible !! They never showed for scheduled install
No, I would not recommend this to a friend- Pros mentioned:Knowledge, Professionalism
Rated 5 out of 5 stars
Receiver set up correctly for home theater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians arrived on time and were Professional, very Courteous and knowledgeable. 5 stars to these technicians for a job well done.
I would recommend this to a friend Rated 5 out of 5 stars
5 Stars for the Geek Squad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad did a great job setting up my TV's and whole house audio system.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad / Justin K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Justin came and setup our A/V Receiver. He was punctual, knowledgeable, and thorough. He took the time to explain all of the functions and controls, and answered all of our questions.
I would recommend this to a friend - Cons mentioned:Receiver
Rated 5 out of 5 stars
outstanding installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys were outstanding. Best Buy had sold me the wrong receiver. The tech advised that we needed a 5 channel receiver, recommended the best items for quality sound and helped me order them during the appointment. He returned the next day and installed all the components. It sounds great and looks nice too
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad helped with receiver & audio setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is top notch! The technicians that handled our request today were amazing—so professional, intelligent and completed our request seamlessly. Highly recommend for any work associated with a Best Buy purchase. Thank you so much!!
I would recommend this to a friendRated 5 out of 5 stars
Great Service!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your tech was right on time, called me before he came to let me know what time to expect him and he was right on time. He figured out the problem I was having with my Home Theater system fixed it and explained what he had done and spent some extra time to answer some questions I had about the operation of my system. This was a very easy process to go through and I am more tham completley satisfied Thank You Richard Levine
I would recommend this to a friend- Pros mentioned:Installation
Rated 5 out of 5 stars
Vincent to the rescue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told by other families with projection TV's to only use Geek Squad to set up our new home. Vincent was AMAZING!!!! He listened to our needs and had our home up and running in no time.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
Great Customer Service from the Geek Squad Team
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again Brinne and her coworker were excellent in their work, customer service and always wanting to make sure we were pleased with the final product. She has been the best Geek squad member that I've ever worked with from a customer service and work stand point.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
So worth! !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 technicians came to my house to help my husband install some eletronics he had bought, and they both knew very well their job, were efficient and professional, also very polite. Excellent job !!!
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
7.1 surround
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledgeable and professional. Totally satisfied with the work.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
AVR set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep. was very professional. He listened to what I needed and my problems, then he took the time to address all of them, so my system works as it should.
I would recommend this to a friend