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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,782 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    My television installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workmanship, very creative and very very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Job Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my receiver. Great job!!! Very professional & thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan and his partner were very knowledgeable in the home theater arena and worked to find my problem. Would recommend them because of their professionalism and knowledgable of many programs and systems. They also find a way to explain it to the average person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best Best buy is my Adult toys r us From buying TVs and installation to my new kitchen Customer over 26 years Won’t shop anywhere else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When in need of help, call the Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a broken TV replaced with a similar one, along with speakers located all in over the house, The Geek squad had to wait while we had a cabin fixed buteven set up our TV so we could watch it until they could complete the project. We have always had great success with their service. They need to hire a few more service people and give them some time off as they work long hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Better than I expected. I would recommend their services.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service, great techs, great professionalism and would definitely buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded Receiver.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went as planned. Entire process only took about 1 hour and technician set up my theater speakers to which tone fit my acoustics better. My system sounds amazing and would recommend this process to anyone looking for an upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me set up my sound system. They were on time, professional, and super helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Repeat visit from Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan and Justys worked on the A/V receiver and remote with multi-room speakers assist. When finished,, Justus wasn't sure if the problem wasn't resolved with the A/V receiver or not. They said to call back if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with our TVs and sound system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabian and his assistant provided (once again) exceptional service. We’ve ask for him to come each time because he is very knowledgeable, fast and thorough. We’ve had other techs come in the past but he seems to be the most proficient. Please express our appreciation to Fabian.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, on time, works well clean service, thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed the problem in no time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys figured out my problem in no time and I was up and running!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent attached Roku stick to this device so audio would work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good troubleshooting/recommendations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did troubleshooting on my surround sound system. All questions answered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a perfect job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a very Good job! Both the gentlemen were truly good professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new receiver while backing up iPhone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jorge was excellent. He started by backing up my iPhone (separate help request). During the backup he checked all the wiring on the new receiver, synced it with the TV controls, and calibrated the speakers for the room by frequency ranges.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledge, professional workmanship Friendly and safe workers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Workers did amazing job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt polite and amazing customer service 5/5 stars. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, professional service. Arrived on time. Will use them again.

    I would recommend this to a friend