Customer Ratings & Reviews

The agent spent time with us to iron out our questions & issues. He was extremely knowledgeable about the speakers, & other equipment he installed.

These guys were great. They helped me pick out a new receiver for components. I still have a turntable and cd changer. I needed a new receiver to connect everything. I also purchased a 65 inch Samsung tv. They did a great job and were very pleasant and informative.

The Geek Squad rep, Vic, recommended the correct receiver to match our new TV with our older full house speakers. What a nice, professional & knowledgeable gentlemen

great people totally competent, and excellent representatives for Geek Squad/Best Buy. I have bought from you before, and will do it again. They sell your products as much as your products in your stores. They bring your store products to life, and I am thankful they do! Gary Holmer

Agents where so very polite and careful with all my thinks. They where very patient with me as we went though all the remotes. I have menory problems but they made it so easy for me to understand.

Tech was very helpful in setting up my receiver and knowledgeable. Great service!

Professional, courteous installation experience. The installers made me feel confident that I would be able to use the equipment after they left.

Since I have only had the receiver a few weeks, my five star rating is accurate thus far. Hopefully, I will continue to be happy with this device.

Very professional and polite. They answered all my questions a ND showed me how to use my controller. Great job !!! My home theater sounds incredible.

If I could give minus 5 stars , It still wouldn’t make situation better.Best Buy charged for a service weeks away, and were supposed to send an email the day before with a time window for arrival.Didn’t get an e-mail day before so I called them at 3:30pm and they set it up for 11:30-3:30 next day.At 6am next day I get an email saying new window is between 2:30-6:30pm.Well ok I’m thinking,so we go to lunch at 11(I left phone home as I knew I’d be home way before 2:30)We get home and there are 3 messages from Adam saying they are at front door.Next message saying call before2and we can still come .I called at 1:40 and left a message saying I was home.No return call.Next message is we’ll need to reschedule appointment.Now I gotta wait another 3 weeks for next appointment. I will be going to Best Buy for a refund tomorrow. Maybe there is chaos at geek squad headquarters I don’t know but after waiting so long for appointment to have that happen day before and day OF appointment made me mad.I’ll call a reputable company this time

Tom was very efficient and solved all my problems However i did not appreciate getting the form letter to be ready at 7 am, a hardship as i am in my eighties

Issues at first with connection between Receiver and G3 OLED. Stephen of Best Buy worked out the issues and sound and picture quality are fantastic.

Did the job quickly and efficiently. Friendly, professional, and addressed my questions with enthusiasm and intrest that I understood

They were able to pin-point which speaker/connection of my home theater receiver had an issue. I was then able to find where the speaker wire had a short ad fix the problem.

The men from Geek Squad were SO GREAT!!!!! EVERYTHING sounds so much better on tv set up. Craig and team were so nice and cleaned up too!! GEEK SQUAD IS WONDERFUL very time they come out. Thank you very much.

The agents mounted my TV and not all my devises. They came back a second time and finished the job but I was charged another $103.99. I tried to explain that the girl said there would be no charge but they said I had to pay it.

Both Geekers were knowledgeable, professional & very courteous. The handled my problem quickly and expertly.

The agent reviewied all my speaker connections, correct one. He also found on defective GE outdoor mini speaker defective, which I have replaced with a Boston Acoustcs micro 110x and everything is working as well, as expected

Geek Squad techs Zach and Brandon were friendly and knowledgeable when reconnecting my Denon receiver to my TV sound system.

The agents connected my new receiver and everything works perfectly. TV, tuner, cd, dvd player and phono all working.