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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2782 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 2,782 reviews
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and great installers. Sooo helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my audio issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fast and problem corrected Service rep knew What he was doing and I had a weird set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does great work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful, connected everything, really knew his stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely! Great work!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. On time and quick! Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing my DVD Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our DVD player installed by Caleb, Jimmy and Andrew and they were awesome and very helpful with all the functions it can do, they were the BOMB!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Receiver Replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Team was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great "GS" customer service!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great "Geek Squad" customer service!! Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon Receiver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my house on time set up my receiver and tested all my speakers with the microphone and made everything very neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rapid response!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very detailed & explained everything to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was complete in minimum time once it was started and the right folks were here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleasant, polite and great service. They know what they are doing. It is great to have someone you can trust with your equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Programming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came in and knew exactly what they needed to do to program the remote. Result was that it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and helpful Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew was courteous, professional, and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is awesome. They did not stop until the job was done to my satisfaction……..and theirs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was part of my geek squad install and they made sure everything I needed I had. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marcus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcus did a great job setting up my new tv . He’s very personable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home entertainment system installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great! Very professional and they happily answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad expertise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great installed audio/video equipment and refined exixting connections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AVRemote assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received very good assistance although the technician was unable to complete the set up of the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of 65" oled tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a superb job mounting my new LK G1! They really knew what they were doing. Fantastic!!

    I would recommend this to a friend