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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2779 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,779 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home Entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was perfect, and now I can use all of the components of my home entertainment system.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and personal. They reviewed another location and provided advice for another area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marantz Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The magnolia theater people set up the receiver and the universal remotes and it has worked really well together. The picture and sound quality have been great. Easy to switch between functions/different activities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents ran the hdmi cable and power cord behind the wall to my wall-mounted TV and spliced speaker wires and connected my 5.1 speakers. The TV looks beautiful and the sound system sounds great. Their service was an incredible value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a very great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great I definitely will recommend them and coming back

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Take a picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and convenient!! On time and didn't waste any time. Knowledgeable about product and service and the beat out come with that product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Hassle free!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend them because they make the process and hook up hassle free!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A/V Receiver Home Theater Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional jon setting up my new amplifier/receiver and connecting devices in my home theater

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great surround sound install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in and set up the receiver and made sure it all worked well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep connected our A/V equipment as requested and configured the system so we only need one remote. However, I was not happy with the way he left the speaker wires. You website says that wires and cables will be neatly dressed. As you can see from the attached photos, they were not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Using Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a total of 4 TVs mounted on the wall. Geek Squad did an AMAZING job on all of them. Worked fast, very meticulous and consulted with me for the proper height and centering before starting each one, paired my new receiver with the remote and also helped hook up Roku on 2 tvs. Highly recommend using Geek Squad...they were all very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, Neal & Tom did an outstanding job placing and mounting our outdoor speakers. Seat up zones and programmed our receiver and worked to test our surround sound system. Really great to work with!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Complex Connection of Denon AVR-4500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job wiring 9 speakers and 2 subs. Very knowledgeable technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The amazing Adrian!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adrian is an amazing agent. He provides top service and provides amazing advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    James installed our Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James from the Geek Squad was great. He's been to our home several times and each time we learn something new. He's very helpful and efficient. Thanks James for your install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent young men came to the house! Professional and extremely competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Greek Squad agent totally familiar with surrou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had the problem fixed within a short time, and then explain to me what the problem was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can hear all channels all speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never fails always success in what I need, I can hear clearly now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater set up Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I invested in a new 85" Sony TV! Use a sound bar--bah humbug! I set up a full feature surround sound Home Theater... Best Buy took care of my every need. It looks and sounds great - - loving it! Just in time for the Tokyo Olympics too!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's all "Geek" to me...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had true surround sound, with Bose speakers and a subwoofer behind the sofa, and a blu-ray player, I had to have a receiver, and go with a center-channel speaker, since a sound bar won't work hand-in-hand yet...the "geeks" made it look easy.

    I would recommend this to a friend