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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,780 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New Sony TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys worked hard and overcame some issues, old security screws holding the old set on the wall for one. The final installation looks great and works well with my existing equipment. Good job guys!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    James Bond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was all part of the Home Theater/TV set up that Brandon and his side kick did for us. IF we could give a 20-star rating for the two of them, we would. They were awesome to deal with and made my husband's dreams come true!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounted My Flat-screen And Speakers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad mounted my 55-60in TV and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use only Best Buy Employee Installers!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ranted about the nightmare in dealing with the Contract Company which now does most installs for Best Buy. We finally got an actual (the last one left at our local store) Best Buy employee to handle the install and are now, So very happy!!!! Do yourself a Big favor, Demand only a Best Buy employee installer handle you job!! Not a contractor!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Outdoor speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were great. Installed speakers and went above and beyond. The wiring was from the homes previous owner and I did not have exactly what was needed, however the technician worked his magic and was able to set it up the speakers for what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed my new receiver to my existing speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the receiver and connected my existing 5.1 surround sound speakers as well as stepped througfjh all the setup options and answered all my questions without rushing to get things done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent In Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup guys were excellent. Did great jobs and explained operation in detail. Gave a few extra tips as well. made themselves available for follow-up call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook up done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got it right after three separate attempts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team as Always!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were professional, knowledgeable, and thoroughly explained details in usage of the system! Great team - as always!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad agents made receiver upgrade look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my old receiver with a new Yamaha receiver, reprogrammed various device controllers and configured the speaker system. It was done in one visit with no additional calls for further tuning.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Rojo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tec did a great job , professional and clean , did the job in few hrs , recommend it for sure

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    First time Geek Squad user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate was very courteous and respectful of our home. He was knowledgeable and if he did not know the answer, he found the answer. This was our first-time using Geek Squad and i must say it was a pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregory Webster knows his stuff. He did a great job with this and our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were early, very efficient and receiver set up correctly. Finished quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of receiver to sound system and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the new receiver and was able to get all of our in house speaker zones working. He was very diligent and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very pleased with our installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and efficient in mounting our TV and adding our new receiver /equipment. Explained how everything worked. Very pleased with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The guys were very knowledgeable and considerate .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed a receiver and made sure all speakers and all equipment was connected and working correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came set up my tv, his name is Andrew was very professional. Patient enough to answer questions and he took time to do the set up process. He is skillful and knows what he is doing .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the provided by the technician. He arrived on schedule and was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad tech knew his stuff! He set up my new Onkyo receiver to include connecting it to all components and my Fire Stick remote. Most importantly he showed me how to use everything!!

    I would recommend this to a friend