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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent In Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup guys were excellent. Did great jobs and explained operation in detail. Gave a few extra tips as well. made themselves available for follow-up call.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came set up my tv, his name is Andrew was very professional. Patient enough to answer questions and he took time to do the set up process. He is skillful and knows what he is doing .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK Squad installed our Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we had GEEK Squad set up our new Denon Receiver. We now have all our various components linked and working. They took about 1 1/2 hours. If we had done it, probably 3 or more hours and then not sure we had it right. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad tech knew his stuff! He set up my new Onkyo receiver to include connecting it to all components and my Fire Stick remote. Most importantly he showed me how to use everything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician solved my issue extremely fast was courteous and was very knowledgeable about my receiver. Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My new receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owen set up the receiver perfectly the first try I am very happy with my new receiver

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very pleased with our installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and efficient in mounting our TV and adding our new receiver /equipment. Explained how everything worked. Very pleased with them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to set up and dial in my Yamaha receiver with ease. Also set up a marantz receiver in the basement which I could never figure out. They were able to set everything up and label inputs and made sure I understood what they did. Best money spent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helped an old man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a quick and complete job. They also were very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of receiver to sound system and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the new receiver and was able to get all of our in house speaker zones working. He was very diligent and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad provided excellent installation advice & knowledge. Ed and Sammy were especially helpful and are a credit to the company. I will continue to use BestBuy for all of my appliance and electronic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver with tons of connections set up fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my silly questions and made sure all the wires were secure and hidden… checked everything was working and was super nice. When it comes to setting up audio with so many wires, etc., I don’t trust myself to get it right, but I know the Geek Squad will.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yamaha system installation Pro's and Con's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with my Yamaha Receiver, it's pretty top of the line and have no major complaints. The only issue I find is that this system is located in the basement Rec Room and the reception of certain radio stations can get interference. A better antenna can resolve this problem and I wish this item was included had I known ahead time, other than that it's sounds great. There is a bit of learning to get the get the system to work for other devices (phono, TV, CD plater) which comes with time, but that is normal. My Geek Squad agent gave me the run down and the info was helpful to get up and running, time and practice is all it takes. It would be helpful if the agent had me try operating the system while he watched, hands on is a good learning practice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young men who came to my house were fantastic. They were very knowledgeable and did a great job hooking everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We can hear dialog on Netflix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent gave us help with adjusting the sound and programming our remote. He was prompt, courteous, knowledgeable and competent. He listened to our needs and gave satisfactory, helpful responses. All good!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professionalism at its best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javiar & Jerry have always been our preferred technicians due to their extreme professionalism and high standards! Friendly beyond explanation and they will be the only technicians for us! We cannot recommend or thank them enough!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a excellent job setting up my Bowers & Wilkens entire surround sound through out my home including Roku, Sonos and all my speakers. The Geek Squad set-up and balanced my entire surround sound for optimal sound and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installation expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job connecting and programming all of my devices, including the Harmony. He has very good knowledge of all devices and even gave me his card and told him to call him if I ever had any problems. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oled TV and AVR install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech ever have for home insallation. Patient, knowledgeable, good communication and advice.thank you Jordan.i

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The guys were very knowledgeable and considerate .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed a receiver and made sure all speakers and all equipment was connected and working correctly.

    I would recommend this to a friend
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