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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,780 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    VERY professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and did an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technician Skylar is Outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service by Skylar was superb. Not only did he straighten out the problems efficiently, he provided an excellent explanation for us going forward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, helpful and extremely knowledgeable. Set up my remote and HEOS music on the receiver and set up zone 2 for outside speakers. In and out. I’m very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    EXCELLENT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents went out of their explaining several questions about this installation and prior mounting. Very knowledable, personable, and pleased with the service. Would recommend to friend or family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker improvements to surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians reviewed current set up of surround sound system and said the additional speaker was not necessary, this saved me a good amount of hard earned dollars. I appreciate good advice from people we pay and trust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and TV install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job of getting the tv mounted and all the connections and programming of new receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Bentley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect set-up. Knowledge, polite, perfect worker was out to do the job. Thank you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AV Ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more support ended being refunded which was fair.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Clean & efficient techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-home service was more than excellent-the technicians were very friendly, knowledgeable (as expected) and they were very joyful. My appliances are working perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad intakes 4 Atmos speakers in ceiling, 2 Deftech in wall speakers and setup my new Denon X4700H and Harmany hud. Kip and his crew were professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable Geek Squad Staff Installed my TV !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable Geek Squad Staff Installed my TV and AV device’s quickly and correctly ! They did an exceptional job putting together my devices and wireless surround sound unit , connecting it to the speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avery from Geek Squad did an amazing job of installing my new Marantz receiver. He took the time to show and use all the features and was neat and wore a mask the entire time. Would definitely request Avery for all future installs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV instillation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 65 inch LG OLED TV. Great guys who knew what they were doing all the way, and tried to instill in me the best way to deal with my purchase. I couldn't have done it without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service that we have recieved!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, this team has been the best, and I learned alot more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installation went well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed and rehooked up my equipment. Did A nice job and were very friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the help setting up my new TV and moving my old TV to the other room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a terrific job. They were done in no time at all and they were very friendly. They explained everything they did and showed me how to manage my new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Mathew(French way of spelling) was very good an knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad came through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantine and Luis were great! Very friendly, professional, and got us up and running after several other professionals were stumped. Two thumbs up’

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super men were here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic. We got our new TV installed and the others shifted down the line. They made sure all TVs were set up properly and operating. They were very nice and genial. A great bunch of guys.

    I would recommend this to a friend