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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,780 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    4k receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers installed my new 4k receiver up and hooked it up to my internet and up graded it, and they hooked up my new speaker system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technicians worked their magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing!! They were polite, courteous, knowledgeable and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellows that installed my new receiver were friendly and knowledgeable and were very patient with me with my many questions. I was happy with the instillation and the product installed

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aric is SUPER, on time, knowledgeable. I would use him and Geek Squad again and again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connected my tv to the tuner via HDMI cable and the sound is better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very knowledgeable and worked their butts off trying to fish the cable inside my wall. Although they met a few barriers, the job was completed cleanly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my a/v receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is great. He is professional, knowledgeable and courteous and connected the Denon receiver to my existing audio and video components. All works well and sounds great. Thank you Alex.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Did the job right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job right the first time and was fast. Would recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome Techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs was extremely knowledgeable and friendly. They handed the job with breeze and were respectful of my property.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast, clean and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam Story was excellent. On time, fast install. Checked everything to make sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonesy is #1!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad agent Chris AKA Jonesy, has always been the BEST. Not only does he know the products we’ve purchased but he has the patience to go through “teaching “ mode for equipment and the necessary software! We’ve worked we him for years & so appreciate that opportunity!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We Are Geek Squad Fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Associates from my Lake Lake, Florida Store are simply amazing. We have used the Geek Squad for four different in home installs and each one went flawless. They are Professional, Very Knowledgeable in their craft, Completely approachable they want to you ask questions and will not leave until you are comfortable using with your new install no matter what it is and they are patient and understand your questions. They do not rush through the install and hurry and leave, leaving you unsure of how to proceed. They clean up behind themselves leaving the area perfect. Geek Squad cost is not that expensive and they are worth every single penny. WILL absolutely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike from the Geek Squad did a fantastic job with the install, and he explained to us every detail that we needed to know. World class experience with this installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    avr set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did excellent job connecting the avr to he tv. works as requested

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent in home service by Collins ben ricky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by Collins Ben and Ricky. Cant complain since they did a wonderful work. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver hookup was trouble free!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect up to my ancient receiver without any problems. Very satisfied with the whole experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl & Chis did a nice job mounting my television, programing my universal remote and connecting the peripherals. Carl went above and beyond expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Household items set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are the best, had both electronics and appliances set, they are all so great, best value out there, give them all a raise.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad helped setup my home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect my TV home theater in a timely manner and with professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn't be happier with our purchase and, most importantly, the Geek Squad installers and how they got us all set up with our new TV and receiver. They were total pros and got everything put together, new and existing equipment, cleaned up and were super helpful showing us how to control the new system.

    I would recommend this to a friend