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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,793 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my surround sound quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my surround sound and my devices to my tv quickly and explained thoroughly how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite answered questions. Were very patient with us explaining how to do everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed our receiver quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed our new receiver quickly and explained how to use so to switch from TV to DVD.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad A/V pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a tremendous job for me...from initial consultation to full install of two tv's, sound bar, A/V receiver... Very competent and highly professional!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Theater Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally talented and competent technician who setup our system!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad set up my receiver fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my receiver to all my devices and every thing works just fin.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Theater Components Coordination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward reconnected via the cable remote our home theater components (tv, cable remote, receiver); a very complex operation done quickly and expertly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful! They came on time both days and did an amazing job. No one needs to hesitate hiring them for any electronic setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and setup tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv and hooked up everything just perfect, I’m thrilled how it all works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by Kenneth at geek squad.. they did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service and the rep. She was very pleasant and knowledgeable. She explained completely about the equipment and how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and the job is finished in a timely matter.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a great job. Unfortunately, we had to deal with scheduling problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connected my tv to the tuner via HDMI cable and the sound is better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my issues were solved during their their on time visit. I have worked with the Geek Squad in the past,and found that their services were still worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technicians worked their magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing!! They were polite, courteous, knowledgeable and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony did a great job setting up our new receiver. He also helped us understand how to use it properly. Thanks, Tony for a great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job with my new receiver. He took time to get it right. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Successful installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent successfully installed the receiver and it worked well. He gave some incorrect advice/guidance that contradicted other direction from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was just wonderful. Polite, knowledgeable and very helpful. Enjoyed working with him and will request him when we get our new T.V. soon.

    I would recommend this to a friend
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