Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,799 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fabulous job by Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job mounting my television and receiver. I have no complaints. Everything is working fine and I am extremely happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV programming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and fixed the TV to voice what channel was on in about 10 minutes when no one else knew how to fix. My brother cannot see well enough to see the TV menus and depends on the TV to let him know what is on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony consistently does a great job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Anthony! He has done a lot of work for us and he has always done an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job with my new receiver. He took time to get it right. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a great job. Unfortunately, we had to deal with scheduling problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All functions consolidated in one controller.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baylee Kinney did a great job of setting up our universal controller to operate all our devices. She also tuned our sound system to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Agent Ryan was amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan Basich did an amazing job setting up our home theater system. He was so professional and helpful. Best Buy is lucky to have such a great employee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Theater Upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally talented and competent technician who setup our system!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome and did an outstanding job installing and setting up the entire system. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my screaming TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, asked questions about the problem and in a very short time had discovered why the problem was happening, explained the cause, and fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the help setting up my new TV and moving my old TV to the other room.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    AV Repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers had vast knowledge of issue and were able to make complete repairs in one trip. Questions asked were answered completely to everyone’s satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV and electronic components

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were very professional, courteous, and efficient. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had received a new TV and could not get it connect to my receiver. The Geek Squad did an outstanding job getting me up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service - Exceptional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR Geek Squad rep was absolutely Fabulous and So kind and helpful - worth my time and money- excellent Service and Professionalism! Many thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and the job is finished in a timely matter.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by Kenneth at geek squad.. they did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep was wonderful and knowledgeable. Highly recommend her for any electronic help! Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend Geek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is fantastic. They really know their stuff and get the job done fast and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Marantz SR5015 receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio video receiver. Still learning all of the features. No compatibility problems with high end 4K Sony TV, Blueray player, Denon turntable into Klipsch Cornwall speakers I have owned since 1985. In particular, I like the stereo 2 channel only selection feature for music CD's and and vinyl with original 2 channel recording. A center channel Klipsch circa 2010 loudspeaker is very effective with movie dialog.

    I would recommend this to a friend
Sponsored