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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Successful installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent successfully installed the receiver and it worked well. He gave some incorrect advice/guidance that contradicted other direction from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was just wonderful. Polite, knowledgeable and very helpful. Enjoyed working with him and will request him when we get our new T.V. soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV and electronic components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were very professional, courteous, and efficient. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome and did an outstanding job installing and setting up the entire system. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Receiver installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the receiver and gave us a tutorial at the end. Andrew was very patient in answering all the questions in a very professional manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad Help Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most professional, knowledgeable, caring people with this Geek Squad. We had Vince, Cody, and Fred from Murrieta, CA Store to our home, and what a bunch of great guys! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellows they sent knew exactly what to and did it. They we polite and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Third party installer failed to complete job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the first technician did not know how to install the receiver. It took another visit by a more experienced technician.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fabulous job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job mounting my television and receiver. I have no complaints. Everything is working fine and I am extremely happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is fantastic. They really know their stuff and get the job done fast and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. Really new what they were doing. Glad I used them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Marantz SR5015 receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio video receiver. Still learning all of the features. No compatibility problems with high end 4K Sony TV, Blueray player, Denon turntable into Klipsch Cornwall speakers I have owned since 1985. In particular, I like the stereo 2 channel only selection feature for music CD's and and vinyl with original 2 channel recording. A center channel Klipsch circa 2010 loudspeaker is very effective with movie dialog.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All functions consolidated in one controller.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baylee Kinney did a great job of setting up our universal controller to operate all our devices. She also tuned our sound system to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James knows what he is doing. He gave me a lot of technical information that I was not aware of. If you need someone to install your tv or stereo equipment or gaming system, James is the one to call. He is the best!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Agent Ryan was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan Basich did an amazing job setting up our home theater system. He was so professional and helpful. Best Buy is lucky to have such a great employee.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was quick and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got everything set up and even made notes so I would know how to use equipment when they left!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had received a new TV and could not get it connect to my receiver. The Geek Squad did an outstanding job getting me up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Getting tvs mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job but my son was able to change it so I only have to use 1 remote with all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed the TV sound going through the re

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and fixed the problem with the sound going through the receiver

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    You are the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squard did a supper Job as always.Always do more and more

    I would recommend this to a friend
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