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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,780 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Awesome setup!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AV setup was done thoroughly and quick. The Geek squad tech explained the process to me in a simple way where i could understand everything before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite answered questions. Were very patient with us explaining how to do everything.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were courteous and very knowledgeable. Have used Geek Squad several times and never had any problems. Always professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and setup tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv and hooked up everything just perfect, I’m thrilled how it all works.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very polite and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up. Everything worked great after it was setup. The team was very polite and they called me before coming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alberto from the Hickory, NC Geek Squad is GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a 40” Samsung smart tv and a Samsung sound bar with subwoofer. Alberto from the Hickory, NC Geek Squad came to our home to set it all up. He was so excellent and helpful. We had never had a smart tv before; and he patiently explained the controls to us. We had a follow up question and he resolved that, too. A really terrific tech worker!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a great job. Unfortunately, we had to deal with scheduling problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surround Sound Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of using our Yamaha receiver. And the surround sound envelopes you. The woofer shakes your inner bones. What an experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my surround sound quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my surround sound and my devices to my tv quickly and explained thoroughly how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    awesome ppl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So knowledgeable and helpful. Even when I may ask silly questions, they weren't judgy but kind. Just a bunch of extremely experienced guys doing great work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job with my new receiver. He took time to get it right. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very conscientious and knowledgeable workers. Would definitely highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV and electronic components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were very professional, courteous, and efficient. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellows they sent knew exactly what to and did it. They we polite and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful! They came on time both days and did an amazing job. No one needs to hesitate hiring them for any electronic setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mysti of the Geek Squad did a fantastic job installing my new Yamaha Aventage RX! I am very satisfied with the new sound and video of my home theater. After the installation was done, she patiently showed me how to operate the controls of my new system and I have not had any issues with my home theater since her visit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Theater Components Coordination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward reconnected via the cable remote our home theater components (tv, cable remote, receiver); a very complex operation done quickly and expertly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sandy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a good job and the receiver works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad A/V pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a tremendous job for me...from initial consultation to full install of two tv's, sound bar, A/V receiver... Very competent and highly professional!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Uninstalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took my TV off the wall in preparation for moving.

    I would recommend this to a friend