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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,780 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    You are the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squard did a supper Job as always.Always do more and more

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome and did an outstanding job installing and setting up the entire system. Thank you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questioned HDMI cable quality?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't connect properly, and was told could be issue with TV or receiver ,so exchanged receiver, to rule out, which was not the problem... New tech set up, and couldn't figure out why the TV and receiver and Roku were not functioning together...Just returned the Roku, which seemed to cause the interference.... Still looking for entertainment system proper setup.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service and the rep. She was very pleasant and knowledgeable. She explained completely about the equipment and how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony did a great job setting up our new receiver. He also helped us understand how to use it properly. Thanks, Tony for a great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and informative. She was able to answer any and all questions I had. I would use geek squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is fantastic. They really know their stuff and get the job done fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my issues were solved during their their on time visit. I have worked with the Geek Squad in the past,and found that their services were still worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was just wonderful. Polite, knowledgeable and very helpful. Enjoyed working with him and will request him when we get our new T.V. soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a very thorough and patient job of aligning my projector with the screen. I wish I had called them sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Receiver installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the receiver and gave us a tutorial at the end. Andrew was very patient in answering all the questions in a very professional manner

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was quick and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got everything set up and even made notes so I would know how to use equipment when they left!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fabulous job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job mounting my television and receiver. I have no complaints. Everything is working fine and I am extremely happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech were great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs worked together to set up our new receiver & ensured I knew how to opera it before leaving. They also told me the correct app to download so I could also operate our porch speakers. They were friendly and polite. They confirmed the appt. the day before & also called the morning of the appt. to let me know they were on the way.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    85' Samsung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad time was very professional, and they showed me how to work the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honesty is a virtue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must commend the Geek squad for this item. I actually do not have it any longer as they reviewed the item and my home configuration and honestly told me that I didn't need it. As a result, it was never installed and I received a refund for it. I truly appreciate the honesty and remain a steadfast Geek Squad/Best Buy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Private Little Movie Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very knowledgeable and efficient with their time. It’s easy and quick to setup an appt.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had received a new TV and could not get it connect to my receiver. The Geek Squad did an outstanding job getting me up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs were very knowledgeable, helpful, and proactive, also very friendly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All functions consolidated in one controller.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baylee Kinney did a great job of setting up our universal controller to operate all our devices. She also tuned our sound system to our satisfaction.

    I would recommend this to a friend