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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,799 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of sound bar was done correctly as per manufacturer instructions. Works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mysti of the Geek Squad did a fantastic job installing my new Yamaha Aventage RX! I am very satisfied with the new sound and video of my home theater. After the installation was done, she patiently showed me how to operate the controls of my new system and I have not had any issues with my home theater since her visit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. Everything is behind the wall. And clean save over 2000 on installation with total tech

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service fast, efficient, comprehensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad set up my new receiver to my cd, surround sound, tv and dvr. Two exceptional technicians. Helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JLB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything they were supposed to do in a very professional and helpful way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad replaced the receiver expertly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was performed expertly. Eric explained how to operate the new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech were great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs worked together to set up our new receiver & ensured I knew how to opera it before leaving. They also told me the correct app to download so I could also operate our porch speakers. They were friendly and polite. They confirmed the appt. the day before & also called the morning of the appt. to let me know they were on the way.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and Jack did a fantastic job. Truly pros when it comes to installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They were fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed and connected everything. They programed an extra controller for me and taught me how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad was on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected my new avr to tv. and speakers.did it right the first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honesty is a virtue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must commend the Geek squad for this item. I actually do not have it any longer as they reviewed the item and my home configuration and honestly told me that I didn't need it. As a result, it was never installed and I received a refund for it. I truly appreciate the honesty and remain a steadfast Geek Squad/Best Buy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job making sure my new TV worked perfectly with my Receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam is GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam from GEEK squad is exceptional !!! he is so kind and knowledgeable and patient. he deserves a raise for how great he is!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad installed my home theatre system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was definitely helpful with the install of my item. really appreciate they're professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing, setting up, and explaining my receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supermen Installers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were like supermen! They mounted 2 TVs (including moving one from upstairs to downstairs), setup and connected a new A/V Receiver for one of the TVs along with the Blu-Ray, new Subwoofer, and an MP3 player. Then they setup, connected and programmed the new Harmony Remote as well as the controllers for the two additional TVs. Don't know how I survived before they were around! Additionally, they packed up everything, vacuumed and cleaned up all the areas, and they provided training on all the new equipment for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis was very informative & helpful he knew exactly what was wrong with my receiver and explained why did it happen

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service technician was outstanding ! We've hired many professionals over the years--- he quickly diagnosed the issue and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came on time and did a fantastic job resolving the issue I was having

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a marvelous job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything they did for me . My husband and I are enjoying .

    I would recommend this to a friend
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