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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,793 reviews
  • Rated 5 out of 5 stars

    First Rate!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the people that make Best Buy Geek Squad. I am a repeat customer, always excellent care!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took the time to set up my Denon receiver and my Harmony Remote in a timely and professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Top Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Very knowledgeable and friendly. They made sure we were comfortable before leaving with what was installed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek did a nice job in setting up my audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clay did an excellent job in setting up the audio system and guiding me through how to use it. He is patient and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Antonio is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antonio is the best installer. Highly professional. Everything works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tech was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great! Very knowledgeable and left everything much better than before!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well. Easier then expected. Squad was here in a timely manner . Took care of explaining the pairing on my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Don't Know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tge Total Tech reinstalled the sound bar on another wall, he did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of connecting my new TCL TV to my existing sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation of AV Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of installing an AV Receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a very thorough and patient job of aligning my projector with the screen. I wish I had called them sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and informative. She was able to answer any and all questions I had. I would use geek squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    AV, TV, Speaker Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and informative. Everything done to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Best Buy Geek Squad is the beat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to b the Geek Squad the installation of the new receiver was done correctly the first time. I'd still be trying to figure out what goes where. For that matter, this is true for most of the installation. The Geek Squad is outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and expertly installed our new receiver and programmed the remote to use it to its best capability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Saves frustration!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very friendly and helpful and professional job. Saved me a lot of time and frustration!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Ka Oe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are very courteous and helpful as well as knowledgeable and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my audio receiver for surround sound, no easy process, with 6 speakers and programming a remote. I can control the receiver and TV audio with separate remotes, both of which were programmed by the Geek Squad. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great team and great job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team was the BEST!!! Above and beyond what ytou would expect. On time, efficient, VERY knowledgeable and pleasant as an extra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time, professional and polite and knowledgeable.

    I would recommend this to a friend
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