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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,793 reviews
  • Rated 5 out of 5 stars

    Awesome install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, My old Pioneer Elite , was top of the line, but having problems decoding Dolby True HD, DTS HD Master Audio, couldn’t afford a brand new one, got a great deal on a Denon open box, had Geek Squad install it, had Tech Yoani install it, he was awesome, he was very experienced, was efficient and had great great customer service attitude, love my system now. If you are fortunate in getting him, be assured he will do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for clarifying some of my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative went through my AV and television to correct interconnect. I learned a little bit, but it still isn’t working like I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Keep them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your 2 installers could not be more helpful and professional. This is the second time we have enjoyed these 2 men in that manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five stars! This is the 2nd time I bought one of these because the SACD sounds great through this, so I needed it in two rooms. I definitely like this, and the music and sound come through so clearly! Can't go wrong on this. And the GEEK Squad set it up perfectly and my stereo sounds awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad did Great A/V setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team did an excellent job of setting up my new television, receiver, and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected TV to all devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected TV to all devices, Blu-ray, Cable, VHS and Receiver

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Replaced Our AV Receiver with Expedienc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were prompt, friendly, and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installation of tv was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up by your tech team. They were on time and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fantastic. They were very careful and cleaned up as they went so that was a plus

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Yamaha AV receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, prompt, and friendly! Nice people who were very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed our Receiver perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and kind. The equipment works perfect. Thank-you!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installation and explanation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and patient in explaining the the function of the controls and usage!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad Crue I came in and did the job or fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad got everything installed and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service Geek Squad provided in getting all my home theater equipment set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing our receiver and explaining it all before he left. Would recommend this service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad aces it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did a great job setting up my home theater. I recently moved and had geek Squad install my 75" TV which was also spot on. When I moved I just didn't have the time to run all the speaker cable and calibrate everything so I turned back to GS and everything is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Postive results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, they set things up, it works. Thanks Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is extremely knowledgeable and if they don't know, they tell you that and get someone else to assist. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Receiver installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service skills. Knowledgeable, and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service ... done in 1 hour ... 98.5% of my concerns were resolved. I will use these guys in the future.

    I would recommend this to a friend
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