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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,799 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Postive results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, they set things up, it works. Thanks Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full service install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new entertainment center to accommodate a new TV. Once all assembled, the Geek Squad team connected everything to my receiver and tested to verify function. I got to enjoy my purchases much more quickly by not having to deal with the setup, and they made sure the cords/cables were neat giving a professionally installed look to my setup. I'm very glad I bought my Total Tech Membership and had the Geek Squad do this.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    agent programmed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and took his time to figure out what I wanted and then how to achieve that.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    2 young men installed new gas range timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young men that installed our new stove were professional and courteous. We are very pleased with the job they did.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Receiver installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service skills. Knowledgeable, and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Victor 79

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job explaining all the different things and very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly mounted and connected! Could not have asked for a better experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seek a Geek, whenever you can.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They saved me hours of frustration. Everything works, as it's supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, prompt, attention to detail, very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install dvd and CD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Carlson did a fantastic job installing our DVD player and CD player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, professional and polite. Explained what they were doing as they did the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Aces!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really understood audio and were finally able to explain my complicated 4-year old Yamaha receiver/amplifier to me. They hooked up all my speakers in a visually appealing way, coiled up my cords, and left me with a fully functioning system for everything from Smart TV to ancient VHS tapes. I'm completely satisfied--James and the Olympia Geek Squad rock!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B&W Center Speaker set up by GeekSquad and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician hooked up my B&W center speaker to my Marantz audio visual receiver and tied off the speaker wire running from my A90J Sony Television (I’ve been using as my center speaker). What a difference this make in sound! My technician went an extra step when asked to research codes for another AV in my game room. He proceeded to sync my TV to my old AV that I’ve been unable to for the last 3-4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member connected Bose system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect my 10 year old Bose system to my tv with only one cord.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and very professional. Took there time and tested everything before they left. Couldn’t be happier!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed perfectly and without damage to my wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed a VERY heavy plasma TV that was mounted around 6 ft high, replaced it with my new Sony that is perfectly level and centered above the mantlepiece. The installers were able to use the existing mounting hardware which was very important to me as I didn't want new holes drilled into the rock facade above my fireplace. Also, programmed what could be programmed, I use an older receiver so they did what they could, still very helpful. Very well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad aces it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did a great job setting up my home theater. I recently moved and had geek Squad install my 75" TV which was also spot on. When I moved I just didn't have the time to run all the speaker cable and calibrate everything so I turned back to GS and everything is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent Alex de la Torre was excellent in installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Alec de la Torre was excellent. He installed the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Audio asystem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek agent did exactly what was needed to get my audo system connected.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    GREAT tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / connected stereo systems…. VERY knowledgeable and efficient

    I would recommend this to a friend
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