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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,806 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AV/Receiver hookup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a good job and finished quickly. would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my receiver to the speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my receiver to the speakers and were very knowledgeable team.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was simple I suppose, so,therefore it was done quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Denon Receiver & Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Agents, Nate and Israel, were outstanding. They installed the in-wall speaker wire for our MartinLogan Speakers. In addition to installing the speakers and sub woofer, they completed the set up on our Denon Receiver. Nate was extremely knowledgeable in all of our set ups and explained the process to us completely. We would highly recommend this team.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very quick and efficient the denification of something really stupid I had done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the provided by the technician. He arrived on schedule and was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done. Geek Squad agents were professional and provided great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service - Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR Geek Squad rep was absolutely Fabulous and So kind and helpful - worth my time and money- excellent Service and Professionalism! Many thanks

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional, respectful, and quick with the delivery and mounting of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cord to connect to our receiver. Just what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vartan was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from Vartan installed new receiver and programmed universal remote

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed my media center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all of my devices and tv and set up my universal remote. Works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony AVR setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was the consummate professional. Set up my Sony AV in no time . Fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad Help Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most professional, knowledgeable, caring people with this Geek Squad. We had Vince, Cody, and Fred from Murrieta, CA Store to our home, and what a bunch of great guys! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    All knowing Consultants

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These tech consultants are the best. On time, courteous, knowledgeable and a pleasure to have in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Worked great….for 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed it, it was a great job. The HDMI cable they made me buy stopped working, then my subwoofer cable stopped working and now the TV doesnt connect to the receiver. I cant get anyone to help me out. Go with a company that will actually back their installation up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This Best Buy Geek Squad is the beat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to b the Geek Squad the installation of the new receiver was done correctly the first time. I'd still be trying to figure out what goes where. For that matter, this is true for most of the installation. The Geek Squad is outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my audio receiver for surround sound, no easy process, with 6 speakers and programming a remote. I can control the receiver and TV audio with separate remotes, both of which were programmed by the Geek Squad. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the installation process. Everything works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    CEO Angry Iguana Ltd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good/ the two televisions that I purchased are working

    I would recommend this to a friend