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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,799 reviews
  • Rated 5 out of 5 stars

    Excellent as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as always and they are so pleasant when talking to seniors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to our home were very helpful in setting up our new receiver and coaching us in the use of the new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    CEO Angry Iguana Ltd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good/ the two televisions that I purchased are working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got all my components to work together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody was very knowledgeable and made sure all of the connections were working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad set up my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my Receiver and connected it to my surround system sysstem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out twice and both times were extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable about his job. Fixed it in a short [eriod of time.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job installing stereo receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen were professional and efficiently set up the receiver to my existing tv and surround sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do a great job connecting devices. Great installation service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I did in my previous review on the items associated with the purchase and installation of the Sonos amps and switch. Most everything went ok, I did NOT get the speakers in my office hooked up and working. Was not contacted about a follow up to get this accomplished and asked on my previous review. ( makes you wonder if anyone reads these?) I also replied to the Geek Squad person as to how to accomplish the completion but haven’t herd back yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cord to connect to our receiver. Just what was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AV/Receiver hookup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a good job and finished quickly. would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Denon Receiver & Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Agents, Nate and Israel, were outstanding. They installed the in-wall speaker wire for our MartinLogan Speakers. In addition to installing the speakers and sub woofer, they completed the set up on our Denon Receiver. Nate was extremely knowledgeable in all of our set ups and explained the process to us completely. We would highly recommend this team.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was simple I suppose, so,therefore it was done quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for clarifying some of my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative went through my AV and television to correct interconnect. I learned a little bit, but it still isn’t working like I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Install Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up this system and showing us how to operate it...courteous, helpful, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, Professional, engaging, accomplished all we needed done,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Diagnosis of intermittent picture outage on tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent came to my home to help diagnosis intermittent picture on my new tv. Diagnosed it as a bad HDMI. Bought a Rapid Run Optic cable, ran through the wall and reconnected. Issue wound up continuing to happen, put a power inverter in to add power to the hdmi line and receiver - so far so good. Repair person was hard working and earnest.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is personal, knowledgeable and helpful. They make great recommendations and do good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appointment with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kosta came out to help with outside speakers and wifi issues. He was patient, informative and incredibly helpful. We were so happy Kosta worked with us to solve our wifi issues. He helped us set up an appoinment with wifi agent and we are greatful. Thank you Kosta for being patient, informative and following through with everything.

    I would recommend this to a friend
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