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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,806 reviews
  • Rated 5 out of 5 stars

    Yamaha AV Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shaun, the geek squad agent arrived promptly to connect my new Yamaha AV receiver to my existing components and explained all of the features to me. He even had to return to solve a minor issue. He is very good at what he does and detail oriented.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly professional service - made some sense of the chaos of wires and hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh is a great ambassador and salesperson for you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad employee Josh installed equipment to attach to my tv (best BUY PURCHASED) to allow my wife fand I to listen to music which we had stored on discs. Josh was very pleasant and fully explained to us the steps that he was taken in the installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    AV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. He knee what he was doing and solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Extremely professional.........

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my receiver and connect all the components quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregory Webster knows his stuff. He did a great job with this and our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive Geek Experience Setting Up Music System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James arrived on time and quickly and efficiently connected the music system we bought from Best Buy and showed me how to use the equipment successfully. He was pleasant and respectful and took as much time with us as needed. Positive experience...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a good product. I recommend everyone to get it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Successfully Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a new receiver that connected to my surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Julian & Desmond were outstanding on 77” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had two wonderful Geek Squad techs Julian & Desmond spend a few hours hanging a 77” Sony TV in basement, plus a sub and putting in Sound Bar on another floor of house. They were on time, kind, skilled, and cleaned up. Best of all they stayed patiently showing me how to set up everything for use. 5 Stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Will definitely use the GEEK SQUAD again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muhammad was truly outstanding and his actions set the standard for excellent customer service. He called ahead to let me know when he would arrive. He was very friendly and polite as he quickly set everythig up. He was incredibly patient with all of my questions. Give this man a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis was very informative & helpful he knew exactly what was wrong with my receiver and explained why did it happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Gave Me A short Class.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / programming assistance after installation by owner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squsd delivered and set iuup my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up miy tv and did a wonderfu; job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent people to work with. Resolved all my issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job... got everything set up and went over how to work various components.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great, nice and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    SoundCity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, arrived on time, answered all questions

    I would recommend this to a friend