Customer Ratings & Reviews

Geek Squad agents came to my home on 2 separate occasions and made an effort to resolve problems with my receiver and turntable. Although unsuccessful, both agents made a sincere attempt to help. Ultimately, it was advised that I arrange for a home visit from a Magnolia Tech who was able to resolve the issues.

The techs who came to,our home, were friendly, efficient and knowledgeable. Solved our issue quickly!

The two technicians that showed up to install my Samsung 55 inch TV. They cleaned up and dusted the area for me. They did a cable management and hooked up all of my devices. It was neat and clean. They were very professional. Their names are Michael and Austin. I was very happy of the job that they did.

So far, so good/ the two televisions that I purchased are working

The agent was able to connect our tv and sound system together to connect to our sound system that was not working. Fast, efficient, friendly and a real pleasure.

Installation was professional and timely. I would recommend.

The guys set up and calibrated my new Denon receiver. My only complaint is that because they know the products so well, they went kind of fast explaining to me and I'm struggling how to do some of the more intricate things they told me about.

Both gentlemen were professional and efficiently set up the receiver to my existing tv and surround sound system.

Job well done. Geek Squad agents were professional and provided great service.

To be honest, I've used my Total Tech membership so much the past few months that I'm not sure exactly which work I'm reviewing. That said, ALL the Geek Squad guys have been wonderful, explaining everything clearly and making certain whatever they're working on for me is in perfect order. They are a great team!

Geek Squad agent came to my home to help diagnosis intermittent picture on my new tv. Diagnosed it as a bad HDMI. Bought a Rapid Run Optic cable, ran through the wall and reconnected. Issue wound up continuing to happen, put a power inverter in to add power to the hdmi line and receiver - so far so good. Repair person was hard working and earnest.

The Techs. did a great job connecting everything but they did not show me what to do with the 3 remotes I have to control everything, therefore I had a second Tech. Crew come out and explain how to work my entertainment center and I am 100% satisfied and would recommend the Best Buy Geek Squad to anyone!!!

Charles was outstanding. Very thorough, taught us with great patience how to operate the new equipment, cleaned up after the installation.

The agents connected my receiver to the speakers and were very knowledgeable team.

Great job setting up this system and showing us how to operate it...courteous, helpful, highly recommend

Denon AV receiver was smoothly and efficiently connected with a minimum of fuss. The Geek Squad guys tidied up all cables with ties and tested all speakers and sub woofer individually. A great job!

Assembled different brand turntable and wireless speakers and got them to work together. Actually told me to video him so I would remember How to use them! Great idea and worked like a charm. Very helpful

Excellent in every way. Techs got me up and running perfectly.

A very quick and efficient the denification of something really stupid I had done.

completed the install on time and correct. Job completed