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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,793 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Install Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up this system and showing us how to operate it...courteous, helpful, highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Entertainment Center Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs. did a great job connecting everything but they did not show me what to do with the 3 remotes I have to control everything, therefore I had a second Tech. Crew come out and explain how to work my entertainment center and I am 100% satisfied and would recommend the Best Buy Geek Squad to anyone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is personal, knowledgeable and helpful. They make great recommendations and do good work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done. Geek Squad agents were professional and provided great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my receiver to the speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my receiver to the speakers and were very knowledgeable team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    receiver/universal remote/turntable issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents came to my home on 2 separate occasions and made an effort to resolve problems with my receiver and turntable. Although unsuccessful, both agents made a sincere attempt to help. Ultimately, it was advised that I arrange for a home visit from a Magnolia Tech who was able to resolve the issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was professional and timely. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike the did a great job hooking up new receiver to new Verizon cable box to run surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad insulation for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians that showed up to install my Samsung 55 inch TV. They cleaned up and dusted the area for me. They did a cable management and hooked up all of my devices. It was neat and clean. They were very professional. Their names are Michael and Austin. I was very happy of the job that they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up Our Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse did a great job setting up our MX 990 Universal remote. Now we can control all of our audio/video system from one device. Great Service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very quick and efficient the denification of something really stupid I had done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech put it together and made sure everything was working showed me how to operate it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very knowledgeable guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was great. His suggestions were dead on. I love the setup and equipment he left me with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The bass is back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to disconnect the broken subwoofer and then install the new one. The wiring had to go through a tight cabinet and he managed it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over all, a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up and calibrated my new Denon receiver. My only complaint is that because they know the products so well, they went kind of fast explaining to me and I'm struggling how to do some of the more intricate things they told me about.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the installation process. Everything works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beats ear pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a beats wireless ear pods and they work very well, and Best Buy was very helpful with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding product and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in every way. Techs got me up and running perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad insured customer satisfaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that came to my house did everything that they could to install ceiling speakers but due to attic configuration were unable. They were very determined to satisfy me as a customer and was able to connect my stereo system to my surround sound speakers. They were very conscientious and caring. They deserve a raise and a promotion!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vartan was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from Vartan installed new receiver and programmed universal remote

    I would recommend this to a friend
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