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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 2,793 reviews
  • Rated 5 out of 5 stars

    Worth it, recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the job was completed, my installer took plenty of time to make me comfortable with the system, which I truly appreciated. Why anyone would do home installs instead of letting these guys do it is beyond me. Pay the money, it’s worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love the Geek Squad Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, I've used my Total Tech membership so much the past few months that I'm not sure exactly which work I'm reviewing. That said, ALL the Geek Squad guys have been wonderful, explaining everything clearly and making certain whatever they're working on for me is in perfect order. They are a great team!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    A/V Receiver or Processor Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up Pioneer elite receiver and they were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CRA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys connected all devices and existing surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-ceiling and in-wall speakers done well and at a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers did a great job installing atmos and rear speakers. We ran into unexpected issues, but it didn’t deter them. They even made a run for more tools to facilitate a speaker placement. Then they finished up by nicely tying together the numerous cables/wires and anchoring them to the back of the tv console so it was all nice and pretty as a courtesy.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional, respectful, and quick with the delivery and mounting of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was knowledgeable and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional team took care of all of our set up needs. we were fully satisfied with their performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were great, through and conscientious. very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came to my home did an outstanding job

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promptness. Curtesy Knowledge Would like to have him for my other connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rolland and his team are the greatest. We absolutely love Rolland.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced A/V receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys replaced my receiver and checked that the entire system was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional and quick installing my receiver. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed my media center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all of my devices and tv and set up my universal remote. Works perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Yamaha reciever for ten years , so I thought I would update with the new TV as recomended by the sales Rep. I am not ha;ppy with the qauality of the sound of the new Yamaha unit. I have been back to the store TV department several times , all I get is thats the way it is????? This responce is a a Geek answer. All the TV department states gthat I would have to pay another fee for in home Geek Sdervice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. Knowledgable, friendly, and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV and peakers installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a professional job were polite and finished the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the Geek squad explained the procedure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the receiver to the surround sound speakers and programmed the remote

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Answered all questions and offered advice on set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muhammad was truly outstanding and his actions set the standard for excellent customer service. He called ahead to let me know when he would arrive. He was very friendly and polite as he quickly set everythig up. He was incredibly patient with all of my questions. Give this man a raise!

    I would recommend this to a friend
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