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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 2,799 reviews
  • Rated 5 out of 5 stars

    the Geek squad explained the procedure

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the receiver to the surround sound speakers and programmed the remote

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional and quick installing my receiver. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Answered all questions and offered advice on set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad set up my stereo system quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech successfully and efficiently performed a somewhat difficult-up. (console from the early 00's...not very streamline)

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    All knowing Consultants

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These tech consultants are the best. On time, courteous, knowledgeable and a pleasure to have in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad is amazing. They knew all about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman came in and tried to adjust some minor things that for some reason were not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small army arrived to set-up 3 TV's and AV systems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having just moved to a new home, we bought a new TV and a Receiver. Also needed 2 existing TVs wall mounted one with a sound bar. 3 Techs arrived and blitzed the installs and provided lots of good advice on how to update and use some of the components being installed (turntable, Wii, wireless speakers etc. Awesome service sorely needed becuase I would'nt dare install the large TVs myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV and peakers installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a professional job were polite and finished the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over all, a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up and calibrated my new Denon receiver. My only complaint is that because they know the products so well, they went kind of fast explaining to me and I'm struggling how to do some of the more intricate things they told me about.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    set up my home entertainment system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and knowledgeable repaired things i didn't even know where wrong

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad wired my surround sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was punctual, proficient and knowledgeable on the task at hand, friendly and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Service is Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not have set it up myself. The Geek Squad did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a complicated installation process but the techs stayed with it until the job was done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. Knowledgable, friendly, and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad is always the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, very friendly. Took time to explain basic information on my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it, recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the job was completed, my installer took plenty of time to make me comfortable with the system, which I truly appreciated. Why anyone would do home installs instead of letting these guys do it is beyond me. Pay the money, it’s worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worker wouldn’t quit till it worked

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech had some difficulties getting the center channel to sink with the AVR but he stayed with it until he got it going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad All-stars Deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running cables behind walls can be fraught with challenges, especially when the job entails connecting to a preexisting installation. Our favorite “Geeks” (Kenny and Edin), however, came up with a creative solution that achieved exactly the outcome we had envisioned. Kenny and Edin are experts in their field. Together, they are a formidable team that is both efficient and customer oriented. Thanks, guys, for a job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad connected all home theatre components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected all video and audio components to receiver and power strips. Everything working well.

    I would recommend this to a friend
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