Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 7 pm
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Service is Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not have set it up myself. The Geek Squad did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small army arrived to set-up 3 TV's and AV systems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having just moved to a new home, we bought a new TV and a Receiver. Also needed 2 existing TVs wall mounted one with a sound bar. 3 Techs arrived and blitzed the installs and provided lots of good advice on how to update and use some of the components being installed (turntable, Wii, wireless speakers etc. Awesome service sorely needed becuase I would'nt dare install the large TVs myself.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    set up my home entertainment system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and knowledgeable repaired things i didn't even know where wrong

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    All knowing Consultants

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These tech consultants are the best. On time, courteous, knowledgeable and a pleasure to have in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They swapped out my old receiver for a new one and did the programming.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad is always the best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, very friendly. Took time to explain basic information on my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a complicated installation process but the techs stayed with it until the job was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad wired my surround sound system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was punctual, proficient and knowledgeable on the task at hand, friendly and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was not performed as tech said my unit could not be hooked up to the TV. He said he would credit me back the cost that I had already paid. He also recommended an alternative type of unit that could be hooked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my system all up and checked to make sure everything was working. They cleaned up the packaging and left the area nice and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rep got my new turntable and speakers w

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembled different brand turntable and wireless speakers and got them to work together. Actually told me to video him so I would remember How to use them! Great idea and worked like a charm. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive Geek Experience Setting Up Music System

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James arrived on time and quickly and efficiently connected the music system we bought from Best Buy and showed me how to use the equipment successfully. He was pleasant and respectful and took as much time with us as needed. Positive experience...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job. Would use them again f

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. Would use them again for other installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad All-stars Deliver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running cables behind walls can be fraught with challenges, especially when the job entails connecting to a preexisting installation. Our favorite “Geeks” (Kenny and Edin), however, came up with a creative solution that achieved exactly the outcome we had envisioned. Kenny and Edin are experts in their field. Together, they are a formidable team that is both efficient and customer oriented. Thanks, guys, for a job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AVR installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon AV receiver was smoothly and efficiently connected with a minimum of fuss. The Geek Squad guys tidied up all cables with ties and tested all speakers and sub woofer individually. A great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Extremely professional.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad visit.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a home visit by the geek squad. Excellent people to do business with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Julian & Desmond were outstanding on 77” TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had two wonderful Geek Squad techs Julian & Desmond spend a few hours hanging a 77” Sony TV in basement, plus a sub and putting in Sound Bar on another floor of house. They were on time, kind, skilled, and cleaned up. Best of all they stayed patiently showing me how to set up everything for use. 5 Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad connected all home theatre components

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected all video and audio components to receiver and power strips. Everything working well.

    I would recommend this to a friend
Sponsored