Customer Ratings & Reviews

Professional team took care of all of our set up needs. we were fully satisfied with their performance

technicians installed the receiver to all the components and the speakers. Works great. Kole had to come back and corrected one speaker installation. Well pleased with everything.

The agents connected all of my devices and tv and set up my universal remote. Works perfectly.

Jesse was on time, professional and a pleasure to have in my home. He encountered a problem with the sound and said he would research and call me back. He did as he said and set up another associate to look at the problem. It was corrected. Jesse delivered!! Great guy.

Very professional and friendly. Answered all questions and offered advice on set up.

The agents connected the receiver to the surround sound speakers and programmed the remote

The agents connected my in-ceiling speakers to my amplifier. They were outstanding! Arrived on time, were clearly knowledgeable and efficient and completed the connections appropriately. I am very pleased with the outcome.

James arrived on time and quickly and efficiently connected the music system we bought from Best Buy and showed me how to use the equipment successfully. He was pleasant and respectful and took as much time with us as needed. Positive experience...

Just had two wonderful Geek Squad techs Julian & Desmond spend a few hours hanging a 77” Sony TV in basement, plus a sub and putting in Sound Bar on another floor of house. They were on time, kind, skilled, and cleaned up. Best of all they stayed patiently showing me how to set up everything for use. 5 Stars!

very friendly and knowledgeable repaired things i didn't even know where wrong

Having just moved to a new home, we bought a new TV and a Receiver. Also needed 2 existing TVs wall mounted one with a sound bar. 3 Techs arrived and blitzed the installs and provided lots of good advice on how to update and use some of the components being installed (turntable, Wii, wireless speakers etc. Awesome service sorely needed becuase I would'nt dare install the large TVs myself.

after a couple of times and two different agents it was set right. Each agent did all the right things but for some reason my system wasn't reacting correctly. I am very happy with Geek Squad taking care of my electronic needs!

The agents mounted my tv and connected it to all my devices

Excellent service. Extremely professional.........

When they came out to install the TV we were told that they don't do audio/video set up any more so this $69.99 service was cancelled then we found out that they do indeed set up audio/video so we called to set up a date to have this done and were then told it would be $129.99 I think someone at Best Buy should know what is going on but it doesn.t look like it Right now I am fighting for my 10% on my first purchase having a hard time with that also.

The tech who came out to work on my Arcam was very patient and knowledgeable. He spent well over an hour, updating my firmware and doing a Dirac calibration. My home theater system is so much better now. Thank you, Best Buy!

The agents installed and set up our AV system perfectly!

Geek squad did a great job. Would use them again for other installations.

This a good product. I recommend everyone to get it.

The help was competent and thorough. My questions were answered with patience.