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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,799 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks installed my TV and hooked up my receiver for surround sound with no issues. Excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job. Would use them again f

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. Would use them again for other installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muhammad was truly outstanding and his actions set the standard for excellent customer service. He called ahead to let me know when he would arrive. He was very friendly and polite as he quickly set everythig up. He was incredibly patient with all of my questions. Give this man a raise!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Judy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and hooked up everything for us. They did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Greek Squad completed the install in a timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered, mounted my tv, and connected all devices successfully

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installer a receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! Very friendly, knowledgeable and neat installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Processed set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is so knowledgeable and the staff is very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive Geek Experience Setting Up Music System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James arrived on time and quickly and efficiently connected the music system we bought from Best Buy and showed me how to use the equipment successfully. He was pleasant and respectful and took as much time with us as needed. Positive experience...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good idea but needs more oversight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea, but I ended up spending more than I planned. The installation crew was good but did not stick around to assure the system fully worked. Found out the cable for tv was not placed correctly from the cable company. Called the installer never got a return call. Still having problems understanding how system works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Extremely professional.........

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and set up our AV system perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad to the rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked up a new cd player I did not even buy at Best Buy. Very quick, clean and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Julian & Desmond were outstanding on 77” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had two wonderful Geek Squad techs Julian & Desmond spend a few hours hanging a 77” Sony TV in basement, plus a sub and putting in Sound Bar on another floor of house. They were on time, kind, skilled, and cleaned up. Best of all they stayed patiently showing me how to set up everything for use. 5 Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad quickly setup my TV and Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and quick setup for my complex home theater and TV system!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a good product. I recommend everyone to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUBERB KNOWLEDGE AND SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, I was really impressed. The Geek Squad professionally did the install of my new Denon AVR I purchased from BB. They had all of the answers and were true professionals. What can I say? Would I hire them again to this job? ABSOLUTELY! Electronics today with home theater can be tricky and needs the knowledge and expertise of the Geek Squad. No, I do NOT work for BB and never did. I'm retired and just a happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did an amazing job setting up My surround system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home AV System Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a thorough job in setting up the entire AV system in my home. They were friendly and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installer. Answers all my questions to my satisfaction. Very easy to work with.

    I would recommend this to a friend
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