Customer Ratings & Reviews

This appointment was for troubleshooting receiver TV issue. Tech, Ron, discovered HdmiArcPort issue on expensive TV. Made a work around link and reprogrammed system. Set up is different but it does work again whiched saved me thousands of dollars having to not have to replace TV. Thanks Ron

Geek Squad replaced my old TV on the wall. I also purchased a new receiver to replace old. They advised us that there was nothing wrong with the old receiver, hooked everything up and it worked. I was going to return the receiver I just bought. But after they left something happened with the sound. I called the number on his business card, and they turned around and came right back. Come to find out I did need the new receiver. Probably older technology? But everything has been working perfectly since then.

The technician was very knowledgeable and able to integrate my new karaoke system into my home theater system...very professional and explained everything ensuring i understood how to fully operate this system

8k TV purchase had some sound issues & sub wasn't working, but it was prior...turns out that it had been cutting in & out & went unnoticed due to rarely using it (15yrs old) I definitely got $worth...I initially thought the Geek Squad wasn't as good as I thought, but now with the new subwoofer my sound problem is gone & was professionally calibrated by knowledgeable techs!! Be very clear & direct about what your issue is when you call in...sometimes the reps who set the appointment can misinterprete...check the confirmation email for the description of the appointment...I specifically said I needed a receiver set up to my TV & my subwoofer calibrated, asked the agent to notate the brand of TV, receiver & subwoofer so the right tech would be sent & the customer service agent scheduled me for a soundbar connection which is simple in comparison...luckily I saw the email and called back in time to get it corrected

I was very pleased with the service provided by the Geek Squad. Jasper had performed other work installing my system and I specifically requested that he come back to perform another task. Jasper is the best of the best on the Geek Squad team. He calls to inform me when he will arrive. He is prompt, personable and very professional. He always completes the work and resolves all issues prior to leaving. Thanks again Jasper!!

Very professional, knowledgeable, and friendly. Great technicians. It was a pleasure. They could teach Geek Squad telephone customer service reps a lot (and should). If the telephone reps were as nice and helpful as these technicians were, I would have renewed my TTS membership.

Installed recently purchased home theater. This is the second time Josh (Mechanicsburg PA) has been to my house to do work and he is absolutely fabulous. Very knowledgeable and always willing to go the extra step to make sure it is done right and you are happy with the work.

Chelsea was able to assess immediately how to connect our 1990 AdCom Stereo receiver to our 2014 Samsung Smart TV, as well as add on our Apple TV box. She was also able to pair down our using 5 remote controls to the Xfinity, AdCom, and Apple remote control devices. She also helped us determine that our AdCom Speaker Selector was causing the distortion in our speakers, so we disconnected the Speaker Selector and the distortion vanished. Additionally, she kept asking, "Can I do anything else?", and we continued to find a couple of 'little things'. She was able to rebalance the connection between our Cambridge Audio StreamMagic 851N with our indoor and outdoor speakers so there wasn't a large discrepancy in the volume between the two sets of speakers. Chelsea was an Audio Wizard for us! She was polite, instructive, and a tenacious troubleshooter. THANK YOU, CHELSEA!

Sammy did a fantastic job installing our new Denon receiver, connecting a tv, speakers, blue ray player, and turntable to it, and thoroughly testing it all. He is very knowledgeable and friendly.

Tech connected new receiver to surround system. He was quick and efficient. Would have liked him to put all the wiring behind the panel. Verizon put some of the wires behind the panel. System works as it should.

Highy recommend!!!!Very professional and although it ended up being an issue with the yamaha receiver they identified a number of other issues that they had resolved. KOSTAS WAS THE TECHNICIAN AND WAS EXTREMELY KNOWLEDGABLE AND HELPFUL. THANK YOU ROB MCCORMACK WALL NJ

My Geek Squad guys, Sam and Orlando, did a terrific job mounting my LG OLED to the wall, installing four ceiling speakers, setting up a center and two front tower speakers, and connecting my blu-ray player to my new receiver, not once, but twice. When making the connections to the first receiver, they realized that it was for a 7.2 surround setup and I needed a 9.2 receiver setup. They even installed a pair of outdoor speakers for the receiver's zone 2. After all of their hard work, they programmed my logitech remote to work it all. After they left and I had the remote in my hands, I tried to remember all they had said. Unfortunately, I found a way to screw it up and couldn't get my TV to come back on. After contacting them, at the end of their day, and heading back to the store, they stopped back by my house and quickly fixed what I "ruined" and told me not to touch "that button". :) Many thanks to both gentlemen, they are true professionals!

The agent came to do a reinstall on my receiver for my home theater system. He found out that the receiver was bad and subwoofer was also not working. Had to buy new ones. They came back to install the new items and now it’s all working correctly.

The Geek Squad did an excellent job in connecting my newly purchased receiver to the tv and ceiling speakers. He explained how to operate the installed device. Great work! I was pleased with this service.

Technician was prompt, courteous and knowledgeable. I have had no issues since they came out and redid the set up of my receiver to my tv, and all other audio equipment. I would recommend them to anyone, and it did not take a long time to get them to come out.

That guys were great help at pulling out old receiver and a great help with putting in new receiver and understanding set up

The geek squad team lead by Rafael were excellent very professional and took their time and explained to me step-by-step what was the best outcome for the situation that I had. It was really great to see young men from the community working in such a pivotal role I knew they had been background checked and fingerprinted and they took pride in the work that they did. My only concern was that the other geek squad and the surrounding counties have geek squad cars and unfortunately these two young men showed up in what looked to be some type of rental because the geek squad cars in the Pinole store we’re all down that was traveling for me as a taxpayer here in West County. Please provide our local geek squad teams a geek squad car as the other communities have such as Emeryville Cocker ECT…

The agent arrived on time installed the new receiver with the home Theater. Helped us by explaining and understanding the features. Very professional and knowledgeable. Highly recommended this service.

The installation team went above and beyond expectations to ensure I understood how to use my new audio set up as well as making sure it performed flawlessly and that the wiring was as simplified as possible anticipating any future movement of the equipment!

My Denon receiver, which was out of warranty but still fairly new, couldn’t switch to the satellite input. When resetting it didn’t work, Denon said it was broken and needed to go to the shop. I decided to replace it instead and ordered a new one (different brand) from Best Buy, with installation by the Geek Squad. When the Geek Squad person came by with the new receiver, he asked what my problem was with the old one. When I told him, he said he could fix that. It was a logic jam up because I had several devices that could control hdmi switching. He reprogrammed things so that only my receiver remote controlled switching, and everything was working properly. He said my Denon was new enough that there was no need to replace it. He returned the new receiver, saving me $600. The whole thing cost me $49.99. Excellent service. I couldn’t be happier.