Customer Ratings & Reviews

I was very pleased with the service provided by the Geek Squad. Jasper had performed other work installing my system and I specifically requested that he come back to perform another task. Jasper is the best of the best on the Geek Squad team. He calls to inform me when he will arrive. He is prompt, personable and very professional. He always completes the work and resolves all issues prior to leaving. Thanks again Jasper!!

The agent connected the new receiver very carefully and instructed me on how to use it. He was very professional and personable.

The Agent, set my Amplifier up and programmed my remote for me. He also made sure that I knew how to get the speakers upstairs to work. I was very pleased, and he made sure that I understood everything. He also gave me his card in case I forgot something.

The agents set up the new TV and new receiver at the same time. Got the sound perfect and set everything up to be easy for me to run. Both guys were great and well worth the charge. They did in an hour, what would have taken me three or four hours of stress!

Two techs connected our existing Bose soundbar and made certain it was fully operational. This after our sales rep advised us which TV to purchase which contained the needed jacks and inputs necessary for this connection .All in all a very wise investment by us

I had three different squads for separate events recently. They were all very up to date on all of the latest equipment and setup methods. They worked very quickly and efficiently. I was pleased to give them the fees related to their assistence!

I scheduled Geek Squad service to install a Roku 4k streaming stick. The service was on time as scheduled and the team used Best Buy's Covid-19 protocol. The installation took not more then 15 minutes and both team member were very courteous and answered my questions regarding the Roku remote control. They also offered suggestions to make the use of the streaming stick remote much easier along with other TV remotes.

The technician was very knowledgeable and able to integrate my new karaoke system into my home theater system...very professional and explained everything ensuring i understood how to fully operate this system

The geek squad installers were great. Helped us out a lot!

The service team performed a nice clean installation, and they were able to sync all components together leaving me a simple remote to top it off

Tech connected new receiver to surround system. He was quick and efficient. Would have liked him to put all the wiring behind the panel. Verizon put some of the wires behind the panel. System works as it should.

We had a problem with a new Denon receiver not recognizing our new LG receiver. Andrew is knowledgeable and very pleasant and solved the problem so far….hopefully the new Onkyo receiver.

The Geek Squad team of Jeff and Chris did an outstanding job of keeping us informed, installing the speakers and AVR, and mounting our large screen tv! Jeff also spent the time required to set up the AVR, and most important, took the time to show us how to use it (no small feat since we're seniors!

Indicated when they were coming by text and by phone call. Geek squad arrived on time and completed the job with good communication. They encountered a problem and were able to provide a good working solution well worth the time and expertise as they taught me a few things about the technology that we had installed. Recommended!

Robert was our technician & he did a great job! He had to really figure out how to attach our ceiling surround sound speakers because of previous work done. I’m really happy he was our technician

The guys did an excellent job..they are awesome. I would definitely recommend you guys to family and friends.

Geek Squad installed my computer & set everything up while walking me through how to use my new system. He was so helpful, extremely happy with his service & attention to detail.

The agents were skilled professionals who knew how to extract great sound in a small system. They went the extra mile to provide sound quality.

The Geek Squad did a great job adding my receiver to the home network and showing me how to use it so I could take advantage of all the features.

The agent did a good job it had him stumped for a bit but in the end he got it, good guy, he found out why my sub woofer and the center spearkers were not working nice to have full sound