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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,806 reviews
  • Rated 5 out of 5 stars

    Hook up done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got it right after three separate attempts.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On time and fast set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer set it up and gave us a good lesson on how to work with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad hooked up surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, they got everything working the way my husband and I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    recever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he did a great job i would a problem if i had to do it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they instaleed my Sonas Sound Bar and the Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, friendly good listner they were able to finish what i requested and cleaned area upon finishing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    System Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did an overall review of the setup and updated where necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad installed our receiver and speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable and friendly and did a great job and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was what i needed to complete my purchase. It just made my Best Buy experience all that more awesome

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a very thorough and patient job of aligning my projector with the screen. I wish I had called them sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connected my tv to the tuner via HDMI cable and the sound is better than ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install service of AV receiver/sound eqt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers were friendly, attentive to detail and diligent. Arrived on time and completed job efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I could give 10 stars’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came out to install our outdoor speakers and “tune-up” our sound system did an excellent job. They were careful, neat, thorough, and detail-oriented. They patiently explained the way the system operates, programmed our remote to make it nearly foil-proof, and made sure we understood how to use all the bells &whistles. Definitely 10-star service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial set up failed within hours and we couldn't get a do over appointment for a whole month. However, once Zach and Joe showed up, they diagnosed the problem and worked tirelessly to set up our devices correctly. We are now ready for the Super Bowl and couldn't be happier for the professionalism displayed by these two Geek Squad ambassadors

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable. Arrived on time. Fixed problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Communication and Skills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable and professional. I was upgrading to a new 4K OLED so my old receiver could only handle 1080p but I wanted to keep the old Yamaha Aventage series that I love. An in wall optical audio cable from the TV into one of my 2 available inputs in the receiver still has me rocking a great picture and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed Bose sound ststem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave was great! He knew exactly what was necessary and my Bose system is a go!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed a new receiver. Very helpful and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technicians worked their magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing!! They were polite, courteous, knowledgeable and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great & knowledgeable service.Always friendly & punctual.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, knowledgeable install. Would recommend to everyone

    I would recommend this to a friend