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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,793 reviews
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles was outstanding. Very thorough, taught us with great patience how to operate the new equipment, cleaned up after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wizardry that you must see to believe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out to work on my Arcam was very patient and knowledgeable. He spent well over an hour, updating my firmware and doing a Dirac calibration. My home theater system is so much better now. Thank you, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my speakers to receiver and hdmi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fix Geek kid was great Spent 5 minutes Very courteous

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great, nice and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    AV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. He knee what he was doing and solved the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad hooked up my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable. I was pleased with his knowledge and service

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    SoundCity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, arrived on time, answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kole installed my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians installed the receiver to all the components and the speakers. Works great. Kole had to come back and corrected one speaker installation. Well pleased with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly solved soundbar issue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to,our home, were friendly, efficient and knowledgeable. Solved our issue quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squsd delivered and set iuup my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up miy tv and did a wonderfu; job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly professional service - made some sense of the chaos of wires and hardware.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Elk Grove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the technician to balance my sound system. But was told they will come back. I called the number given nobody called me back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and got my set up right. Glad I used them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were well prepared and quickly installed my new TV and connected it to all my other devices without any problems. They were respectful of my home environment, polite, and they removed all the packaging and old TV. Excellent young men to work with. Thank YOU!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD DOING THE JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD DID A VERY EXCELLENT JOG OF SETTING UP MY RECEIVER

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A/V set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team did a great job setting up my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Geek Squad crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and they treated my installation as if it was their home installation. After four attempts by other crews, this crew knew what items were needed in order to install the receiver for my 85 inch tv in my garage!! I wish they had come initially. I really do appreciate them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy a flawless, great perk that best buy provide

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service will recommend to everyone very helpful omoosok

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was completed easily and quickly. I am very pleased.

    I would recommend this to a friend
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