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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,781 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and hooked everything up for us we love it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was completed easily and quickly. I am very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installed sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job and very knowledgeable of the job and system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set-up of A/V Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did what was requested and everything is working again!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were timely, personable, and professional. They installed everything and set it up and explained everything to us. My wife particularly appreciated how they vacuumed after themselves. They went above and beyond and came back to help us after the tuner and TV started acting up. I really appreciate their willingness to get the job done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and spent time answering all of our questions. He was extremely helpful and proficient in setting up all of our surround sound system and AV components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and right on time geek squad the best

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy a flawless, great perk that best buy provide

    I would recommend this to a friend
  • Cons mentioned:
    Receiver

    Rated 3 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he did OK set an equipment up just didn’t like his attitude ask my question why are you trying to set things up and got frustrated I understand my day was hot but send some one els next time I want him to show me some things about receiver but I didn’t want him

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! Thank you Richard and Jeff! Everything works great!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Erkie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt the guys were professional and helpful willing address my concerns

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed and setup my new audio/video.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek service rep was friendly, very knowledgeable, and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Twice is the charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job! They had to come out twice to work all the bugs out. Now its amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the geeks set your system up is the only way to go. They handle it all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very neat install of speakers and other equipment

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Surround sound Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job with the installation of my surround sound system

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    in home support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent come when scheduled and did an excellent job, very professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience with installers. They provided solid service yet again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job... got everything set up and went over how to work various components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job with install of tv and sound system. Two different groups and both excellent. Very pleased with tv and sound system. Would recommend Geek Squad to anyone who needs technical support. J.O.

    I would recommend this to a friend