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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,799 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! Thank you Richard and Jeff! Everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and right on time geek squad the best

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AV Ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more support ended being refunded which was fair.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    in home support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent come when scheduled and did an excellent job, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced A/V receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys replaced my receiver and checked that the entire system was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very neat install of speakers and other equipment

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience with installers. They provided solid service yet again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Right the First Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All planned installations were preformed with expert care and product knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kole installed my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians installed the receiver to all the components and the speakers. Works great. Kole had to come back and corrected one speaker installation. Well pleased with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They were prompt and effective. They installed a tv stand on the was

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad set up our home theater system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who came set up the system the best it has ever been. GREAT JOB!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was Perfect !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was incredible. Very efficient and neat installation and setup !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit performs as it should. Appears to be good equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prompt, efficient service setting up home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was excellent. On time, Assisted above and beyond to help get apps connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Don and his partner installer did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service beyond expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only set up TV but hooked up my existing Bose system. Great results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RobF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bently is the best technician. We have a very complex system which is a Home Theater, which has speakers in every room including the outside It is powered by a Boise system and is a very complex system to deal with. He did it effetely and we have great sound and tv through our system. thanks so much to the Geek Squad and to Best Buy and Bently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles was outstanding. Very thorough, taught us with great patience how to operate the new equipment, cleaned up after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rolland and his team are the greatest. We absolutely love Rolland.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team that came out was amazing! So helpful and kind. Answered all of our questions.

    I would recommend this to a friend
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