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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 2,793 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad set up our home theater system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who came set up the system the best it has ever been. GREAT JOB!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit performs as it should. Appears to be good equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They were prompt and effective. They installed a tv stand on the was

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was Perfect !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was incredible. Very efficient and neat installation and setup !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RobF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bently is the best technician. We have a very complex system which is a Home Theater, which has speakers in every room including the outside It is powered by a Boise system and is a very complex system to deal with. He did it effetely and we have great sound and tv through our system. thanks so much to the Geek Squad and to Best Buy and Bently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Don and his partner installer did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DLG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the Agents. Set up everything, works great!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amplifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent amplifier. Easy to operate for whole home operation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prompt, efficient service setting up home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was excellent. On time, Assisted above and beyond to help get apps connected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service beyond expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only set up TV but hooked up my existing Bose system. Great results.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv and receiver and remote ,great job would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly, excellent setup, and had good understanding of product ability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job with install of tv and sound system. Two different groups and both excellent. Very pleased with tv and sound system. Would recommend Geek Squad to anyone who needs technical support. J.O.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is superior.. Fixed the problem with professional and exact decisions. A+ rating all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can hear clearly now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bree did an excellent job and was very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup and walked us through the basic functions and answered all questions....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is made up of the most talented technicians, each with install skills and great attitudes because the install could have gone wrong and for some reason it never did. And the Best Buy one time membership fee is a game changer that everyone should know about. Kudos to Best Buy and Keith Taylor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Score One For The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job By Richard N. And The Geek Squad !!!! They Were Patient And Thorough In Assessing What Needed To Be Done To Get My Home Theatre And Cabin Sound System Operational. Richard Explained What We Were Facing, His Plan Of Action, And Possible Problems We Could Encounter In The Future. It Was A Very Positive And Productive Experience ..... I'd Definitely Welcome Richard N. Back !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and spent time answering all of our questions. He was extremely helpful and proficient in setting up all of our surround sound system and AV components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    competent and patient assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The help was competent and thorough. My questions were answered with patience.

    I would recommend this to a friend
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