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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,806 reviews
  • Rated 5 out of 5 stars

    Home AV System Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a thorough job in setting up the entire AV system in my home. They were friendly and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful. The do great work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time delay in getting all issues resolved. Think this has more to do with scheduler/qualfied help availability than anything else. I now realyze that a more qualified person would have approached our issues differently perhaps saving us money. My responsibility is that I needed to perhaps seek out the more qualified person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor initial setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up everything except to connect the 3700 to my Bose Headphones. Called Denon and their Ap Engineer said they did not set up the Bluetooth Transmitter when they started the installation. He said if that was done correctly the headphones would not have any problem to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Fee Worthwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to pay extra fee for setting up the second zone on my Denon Receiver. I wanted to be able to isolate my primary location from my switching system to alternate locations. It took several phone calls by the agent and testing to ensure the system worked like I wanted before the task was complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service!! On time, very friendly, and knowledgeable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    great service.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad gave good+proffessional installation/setup....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my system all up and checked to make sure everything was working. They cleaned up the packaging and left the area nice and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my system quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my device and it works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Audio asystem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek agent did exactly what was needed to get my audo system connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon from Magnolia was fantastic. Went out of his way to get me set up with the right stuff, come to my house a couple times to assess what i needed, and was always available when I called. Fantastic. Petr from Geek squad did a great job installing my speakers and setting up the TV and other equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed and set up receiver and programed to rem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my receiver quickly, and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my reciever with knowledge:)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my reciever and tuned in my home theatre, tv and Netflix sos. They were friendly and knowledgeable and answered any questions I asked. Told me if I had any troubles with it to give him a call and he would come back to make sure it is working properly . Great customer service and the product is working beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Third time I've had the same 2 guys over the last 2 years. Knowledgeable, pleasant and offered good suggestions. True experts. Next time I'll request them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection successful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected all of my devices to my receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman came in and tried to adjust some minor things that for some reason were not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, quick, and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys showed up took my old tv down and put my new one up connected my reciever and new center channel, had me log in and make sure everything was working fine. My universal remote was made useless because they connected everything to the tv main remote. Then they were gone. Smooth, quick and simple

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and had the problem fixed in a few minutes .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was hooked efficiently by the Geek Squad agent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV/Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support. Informative. Professional. Knowledgeable.

    I would recommend this to a friend