Customer Ratings & Reviews

Both technicians that came out were prepared organized and friendly. Their help with proper instructions on how to use every thing was invaluable! Getting my old TV hauled away was a big win also. Very much worth the $.

The job: set up my 75" tv (pedestal, not wall mounted), receiver (connect to existing wall/ceiling speakers) and subwoofer. Two agents showed up for this task. One essentially watched the other. The team ran out of speaker wire and had to return to the store (one hour round trip) for more. The leader of the two spent much of the time telling me about his prior jobs and the fancy sound systems he had installed. I got the impression my job was 'filler' for him and not really worth his time. I also thought he tried to rush through demonstrating how to use the products. To be fair, all three pieces were successfully installed, which was the primary reason for the job. I did not appreciate the 'that's normal and to be expected' response when I questioned the lip sync delay I now have when I watch TV through the receiver. I guess I have no choice but to get used to it.

Great experience. Solved our issue completely!!!!!

The Geek Squad managed to hook up my brand new equipment with an ancient DVD player. The 4 stars is because a previous Geek Squad member told me I would only need one remote- not true according to this most recent service.

Matt and his team did a great job of connecting all the components, organizing them and bundling/hiding the cords. The went through and tested all the settings and had me listen to each option and programmed each field to my liking. Will be using them again for the next theater setup downstairs.

He came on time & fixed my problem. It was an easy fix.

The guys replaced my receiver and checked that the entire system was working properly.

The service folks did a great job on the install and hookup of my receiver. They were on time, quick, efficient, friendly and left no mess. They were outstanding and professional.

The agents hooked up my device to Amazon Alexa and XM radio. They showed me how it works and some other things about Alexa. Answered all questions I had and then some I am very happy and satisfied with the service I received and would recommend geek squad to anyone

Did a great job and was done quickly. Very pleased

I absolutely love the Geek Squad service. I couldn’t recommend it more highly. Their ability to synchronize all my components as well as troubleshoot, just awesome stuff. Worth their weight in gold.

This item is a 65" Samsung smart TV. It is beautiful, lifelike in appearance. The TV is easy to use & performs extremely well. Samsung , makes a terrific product. The color, contrast, & images are shown in lifelike form. The people appear to be next to uou in a room.

The techs who came to,our home, were friendly, efficient and knowledgeable. Solved our issue quickly!

Punctual Covid safe Polite Knowledgeable Patient!!!

Rob and Stephen did a great job in mounting our new Sony TV, connecting a a/v receiver, setting up the TV, and setting up the cable remote. They were very neat, wore masks, and shoe covers. The install was cover under Total Tech when we purchased the TV and mount.

He did a wonderful job installing my video doorbell now I don’t have to go to the door to see who it is. I can be anywhere in the United States and can see who’s at my doorbell door.

The Geek Squad also setup my receiver so the arc return would work with the TV, they done an excellent job they were fast and efficient in all they done. I'm a very happy camper. Thank you for a job well done.

They set everything up, ran the unit through its paces, and made sure all speakers were connected properly and sat clean and tidy in my entertainment center. Made my life easier as a newbie for sure.

As always. Geek squad did a great job of setting up my speakers and running wires, but Bestbuy itself destroying the value of totaltech is a 0 star. I will be letting my totaltech run out and will not be renewing.

Rob did a great job installing my tv and hanging it on the wall. It was originally not level so I reached out to him and they came back and fixed everything the way it should be. He was a pleasure to work with and I’d love to use him again