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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV/Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support. Informative. Professional. Knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out followed all Covid protocols that were explained to me before there visit. There were very professional and did a great job walking me through everything that they did and asked questions before completing certain tasks to make sure that the end result is what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quick and efficient and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receiver. and DVD player were quickly connected, including the speakers we already had. They took the time necessary to make sure we knew how to use the new equipment. They carried out all packing materials, etc, leaving no mess behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good clean work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set everything up, ran the unit through its paces, and made sure all speakers were connected properly and sat clean and tidy in my entertainment center. Made my life easier as a newbie for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue once again. Had them set up my receiver and speakers. These ladies and gentlemen seriously rock! Fast, efficient and lightning quick! Very personable and friendly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad professional and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have the Geek Squad do something for me it's absolutely Top Notch. The Geek Squad is always so proffesional and knowledgable I would give them a 10 out of 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, competent and neat. Love the Geek Squad! Will continue to use this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and had the problem fixed in a few minutes .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique the geek tech is solid. Helped organizing all my cords for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This guy is a superstar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy made all the connections, minimized the visibility of the wires, instructed me how to access various sites as well as how to avoid common mistakes, and corrected a wire connection in one of my front speakers. This guy is amazing! All this plus a great personality and serious work ethic. Give him a raise! (He didn't aske me to say that).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    techs helped me set up my TV/Whole Home stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs helped me set up my TV/Whole Home stereo entertainment system. Their knowledge and skill was impressive. I won't hesitate to call them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antenna was mounted to my liking and programming was explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connect worked very well with unit and easily installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad also setup my receiver so the arc return would work with the TV, they done an excellent job they were fast and efficient in all they done. I'm a very happy camper. Thank you for a job well done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable & Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick appointment, On time, knowledge, &professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician did a great job of getting everything hooked up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Media Room success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing new receiver. On time and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable & friendly. job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up made easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve and Kelli were very knowledgeable in the set-up of Home Theater system that included 5 speakers plus a subwoofer. The set-up also included by 65 inch 4K TV set. A few hurdles were incurred during the set-up, but the team handled them well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assembled the jumble of wires the movers left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assembled all our audio/video devices from the jumble of wires and cables the movers left. He checked everything to make sure it was working properly and made sure I knew how to work them. He was pleasant and conscientious.

    I would recommend this to a friend
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